KEY POINTS
  • The forgiveness process for the Paycheck Protection Program is requiring additional communication between banks and businesses, the Consumer Bankers Association reports.
  • Both banks and businesses are waiting for potential changes to the forgiveness process.
  • Trade groups are pushing to have loans under $150,000 automatically forgiven. 
Steven T. Mnuchin, Secretary, Department of the Treasury during the Senate's Committee on Banking, Housing, and Urban Affairs hearing examining the quarterly CARES Act report to Congress, in Washington, DC, U.S., September 24, 2020.

One of the main draws of the Paycheck Protection Program was the ability to have loans forgiven if the money was used as the law permitted — with 60% of the capital going to payroll and 40% to other allowable expenses. But as forgiveness opened up last month, some banks and small businesses are reporting difficulty navigating the process, and advocates are pushing for simplicity for already struggling companies.

According to the Consumer Bankers Association, banks estimate that as many as 80% of forgiveness applications that have been submitted by small businesses are requiring additional follow-ups to reconcile errors or find missing information. The EZ form, which allows businesses that meet certain qualifications to apply via a simplified process, is not as easy as advertised, CEO Richard Hunt says.