KEY POINTS
  • Billions in FTX customer and investor money is tied up in an ongoing bankruptcy process.
  • Some who have lost millions of dollars tell CNBC they haven't lost faith in the industry and are cashing out through other means in order to reinvest in crypto.
  • "I'm in quite a big hole right now," said one customer. "I'm probably going to have to file for bankruptcy."

FTX's multibillion-dollar cryptocurrency blowup hasn't destroyed all faith in the industry. 

In a new documentary premiering Monday, FTX customers, insiders and investors tell CNBC that despite not receiving a single dollar's worth of cryptocurrency back, they're optimistic on the industry and plan to keep investing.