NEW YORK— Equifax said Thursday that problems with an online customer help page were caused by a vendor's software code and not by a cyberattack on its systems. Equifax Inc. is dealing with the aftermath of hackers breaking into its system earlier this year that exposed the personal information of 145.5 million Americans. But Atlanta- based Equifax issued a...
Non-manufacturing economic activity rose in September more than economists polled by Reuters anticipated.
Digital Key allows guests to use their mobile phone to open their hotel room and allows staff to focus on customer service rather than checking in.
Though Musk is running a handful of companies, he's not too busy to respond to a one frustrated customer.
Sept 15- Morgan Stanley plans to bring its mortgage origination business in-house to improve customer service and generate more business, two people familiar with the matter told Reuters on Friday. The change comes ahead of the bank's third-party provider, PHH Corp, exiting the origination business next year, and as Morgan Stanley makes a bigger push into...
Nonmanufacturing economic activity in August matched expectations.
As more consumers engage with bitcoin, so are the number of complaints against tech companies offering digital currency products.
The use of robots in the hospitality sector helps service staff perform their jobs better, says Steve Cousins, CEO of Savioke.
Passengers shouldn't be so scared of getting bumped from their flights. It could earn them some cash.
Kevin Bazner, A&W CEO, discusses the potential impact of the RAISE Act on the food service industry and what he sees for growth in rural America.
Non-manufacturing economic activity was expected to reflect strength in July.
New banking regulations involving customer data sharing and data protection are a "headache for everyone", according to a fintech advisor at the Royal Bank of Scotland.
Non-manufacturing economic activity increased in June, defying the expectation of economists who predicted a fall.
This is why this IKEA bowl will make you think twice about eating outside.
Chatbots could help trim business costs by more than $8 billion per year by 2022, according to new research which is anticipating a surge in automated customer service programs.
The ride-hailing service reminds former users that it thinks Trump's immigration is unfair, wrong, and goes against what the company stands for.
Education, virtual reality and using social media for customer service are key trends for social media in 2017
Anders Bouvin, CEO of Handelsbanken, reiterates that his bank is a "customer-led organization" and asserts his optimism for its U.K. business despite Brexit uncertainty.
The health insurer will gift 50-thousand devices to workers and offer discounts for customers to buy the Apple Watch.
A Forrester Research report expects intelligent agent to displace about 6-percent of positions within the next five years.