Heather Cox is the chief digital health and analytics officer for Humana. In this role, she is responsible for building Humana's digital care delivery operations and leading enterprise analytics. Integrating these critical capabilities across the organization will further accelerate Humana's move toward differentiated experiences for its health plan members at the intersection of health care and lifestyle, tailored especially to the needs of seniors.
Prior to joining Humana, Cox served as chief technology and digital officer at USAA, where she led the teams responsible for designing and building personalized and digitally enabled end-to-end experiences for USAA members. She has also served as CEO of Citi FinTech at Citigroup, helping the company adapt to a future dominated by mobile technology. Before that, she headed card operations for Capital One, reshaping customer and digital experience for Capital One cardholders.
Cox was named by American Banker magazine as the No. 3 Woman to Watch nationally in banking in October 2017. She was also named to American Banker's Women to Watch list in 2011, 2013 and 2016. In 2015 she was named one of the 10 Most Innovative CEOs in Banking by Bank Innovation, as well as Digital Banker of the Year by American Banker.
In March 2018 Cox was appointed to the NRG Energy board of directors. She serves on the Nominating and Governance and the Compensation committees. In addition, she serves on the national board of directors for LIFT, a nonprofit organization whose mission is to permanently lift people out of poverty.
Cox graduated cum laude with a BA in economics from the University of Illinois at Urbana-Champaign. She and her husband, Chris, have two daughters and share a passion for boating. They are also avid Washington Nationals fans.