CUSTOMER WIN: Memphis City School District Saves Time, Money With BMC Software

DENVER, Nov. 7, 2012 (GLOBE NEWSWIRE) -- EDUCAUSE 2012 -- With over 100,000 students, 195 schools and 16,000 employees, the Memphis City School District is one of the largest in the United States.

As part of its commitment to provide cutting-edge technology for all its students and teachers while coping with very tight budgets, the district wanted more sophisticated IT asset management software to increase staff efficiency and demonstrably reduce costs.

After a thorough evaluation of available options, the district chose the BMC FootPrints Asset Core solution from BMC Software (Nasdaq:BMC) because of its rich feature set, its ability to provide power management capabilities, and its potential for significant added value when integrated with the already-deployed BMC FootPrints Service Core solution for IT service management.

"The modularity of BMC FootPrints allowed us to initially deploy service management capabilities such as incident, problem and change management functionality," said Dorren Ball, enterprise system services manager for the Memphis City School District. "We had a positive experience with these capabilities from BMC and as our IT management needs evolved to include asset management, so we chose to extend our investment in FootPrints to seamlessly integrate service management with robust asset management as well."

Ball added, "Memphis City Schools has over 498 applications running across the entire school district, so deploying the latest patches and software updates has been very time consuming and required a manual resource intensive process - it has been a never-ending battle trying to do that the old fashioned way, by having people run around to all the schools. By using the FootPrints automated process for software license management, OS and Patch deployment; we can now automate these services in mass-production, and we can do it without impacting our customers. What previously took us weeks to do, now takes just hours."

The Challenge

The Memphis City School District needed to upgrade its IT asset management capabilities to obtain an accurate picture of its inventory through discovery mapping and to enable remote asset management of all endpoints on the network.

The Solution

The district implemented the BMC FootPrints solution to meet its objectives, eliminate manual, paper-based processes and implement power control processes for desktops.


With the BMC FootPrints solution, the Memphis City School District anticipates a number of benefits, including:

  • Power management savings that are expected to provide a 100 percent return on the BMC FootPrints investment in approximately two years
  • Reduction in patch deployment times from one week to under 24 hours through the automation of previously manual processes
  • Improved success rate for patch deployment
  • Monitoring capabilities to ensure that staff can download appropriate resources while blocking those that are inappropriate


BMC Software will be exhibiting at this year's EDUCAUSE annual conference (Nov. 6 – 9), in Denver, CO. At the event, BMC will provide an opportunity for conference attendees to view demos of its full range of IT service and asset management solutions. BMC experts will be on-hand to answer questions and inquiries regarding approaches to IT service and asset management techniques within a variety of educational IT environments, ranging from small and medium-sized organizations to the largest enterprises. Please visit BMC Software at booth #855 during EDUCAUSE 2012, in the Colorado Convention Center in Denver.

For more information on the Memphis City School District's implementation and BMC FootPrints please:

Tweet this: @mcsk12 selects @BMC_FootPrints asset management #ITAM to drive IT efficiencies and reduce costs. See BMC Software at booth 855 at #EDU12

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