WOBURN, Mass. and TETTNANG, Germany, Nov. 8, 2012 (GLOBE NEWSWIRE) -- LogMeIn, Inc.'s (Nasdaq:LOGM) flagship remote support offering, LogMeIn Rescue, has been selected by Avira, a leading provider of IT security software, to power the remote support capabilities of the new Avira Experts Market. Designed as 24/7 online resource for tech support and expertise, the Avira Experts Market online platform helps connect consumers seeking help for both trivial and challenging problems with qualified computer experts who can offer immediate online assistance. Consumers can find, compare and even chat with dozens of experts to resolve their tech support issues, while tech support experts gain access not only to potential new clients but a set of professional-grade tools to investigate and solve consumers' computer issues. With the addition of Rescue's permission-based remote support capabilities, computer experts on the Experts Market will be able to remotely diagnose and troubleshoot consumer's PC or Mac issues from virtually anywhere in the world, as if the computer were directly in front of them.
Avira's Experts Market lets consumers type in keywords that best describe their problem in a search bar to find a list of IT specialists with matching expertise, while offering transparent prices for repairs and the ability to chat with a variety of experts before committing to enlist their services. A ratings system encourages a high-level of customer service and dependability, and guides users in selecting the right expert for the job.
"With LogMeIn Rescue, we're able to give our experts the same professional-grade remote support tools and capabilities used by many of the world's most demanding tech support centers and help desks," said Travis Witteveen, COO of Avira. "As a result, our experts are empowered to deliver a customer support experience that best highlights their skills and delights clients, a key combination for encouraging repeat business and positive customer referrals."
"With the Experts Market, Avira is taking a unique and consumer-friendly approach to quickly resolving tech issues, from virtually anywhere in the world," said Armen Zildjian, LogMeIn's VP of sales and marketing EMEA. "Remote support tools like Rescue are a natural fit in such virtual customer care use cases, and we're happy to be playing a key role in helping Avira deliver on their vision."
LogMeIn Rescue gives helpdesks and support staff the ability to remotely configure, diagnose and troubleshoot PCs and Macs, as well as tablets (iOS, Android), smartphones (Android, iPhone, Symbian, BlackBerry). A web-based offering, Rescue combines remote control with device configuration, live chat and diagnostics capabilities, enabling customer service teams to fix common issues on any device with a web or mobile connection, as if the device were in their hands.
Avira wants its customers to 'live free' from spyware, phishing, viruses and other internet-based threats. The company was founded 25 years ago on Tjark Auerbach's promise to "make software that does good things for my friends and family." More than 100 million consumers and small businesses now depend upon Avira's security expertise and award-winning antivirus software, making the company the number-two market share leader globally. Avira provides IT-security protection to computers, smartphones, servers and networks, delivered as both software and cloud-based services.
In addition to protecting the online world, Avira's CEO promotes well-being in the offline world through the Auerbach Foundation, which supports charitable and social projects. The philosophy of the foundation is to help people to help themselves.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides essential cloud-based services to individuals, businesses, and IT organizations for remote access, collaboration, customer care, and remote IT management. These services are used by millions of people to quickly, simply and securely connect over 150 million internet-enabled devices across the globe — computers, smartphones, iPad™ and Android™ tablets, and digital displays. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, India, Japan, the Netherlands, and the UK.
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LogMeIn and join.me are trademarks of LogMeIn in the U.S. and other countries. iPad and iPhone are trademarks of Apple Inc., and Android is a trademark of Google, Inc. in the U.S. and other countries around the world.
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