Vermont Mutual Insurance Group Selects to Modernize Customer Correspondence

Thunderhead NOW Implementation Provides Expanded Communication Channels through User-Friendly Platform

MIAMI--(BUSINESS WIRE)-- INNOVATE, a customer experience management company, today announced that Vermont Mutual Insurance Group® has selected the Thunderhead NOW platform to maximize customer engagement with increased business user control and additional communication channels.

Vermont Mutual Insurance Group brings together the strength and resources of three unique companies: Vermont Mutual Insurance Company, Northern Security Insurance Company, Inc. and Granite Mutual Insurance Company. Combined, these three companies protect families and businesses throughout New England and the State of New York. Vermont Mutual Insurance Group provides comprehensive personal and commercial insurance solutions for automobile, property and business owners.

As part of a major system modernization effort and transition to a service-oriented architecture, Vermont Mutual Insurance Group chose to replace its legacy solution for the creation of Agency and Insured Communications with Thunderhead NOW. The platform’s fully integrated modern architecture enables Vermont Mutual Insurance Group to have a single software application for managing agent and customer communications such as policies, endorsements and invoices.

“Thunderhead NOW is a great fit for Vermont Mutual Insurance Group, exceeding our needs for replacing our legacy systems and allowing us to greatly reduce the complexity and number of documents being maintained in our legacy solution,” said Joanne Currier, VP IT at Vermont Mutual Insurance Group. “Thunderhead NOW’s powerful and user-friendly platform with its integration of IT Development and Business User controls significantly streamlines our former cumbersome development cycle.”

In addition to core Thunderhead NOW components, Vermont Mutual Insurance Group will also leverage products, Analyze NOW and Validate to further drive productivity and improve the quality of customer communications. Currier went on to state, “We are very pleased with the improvements that Thunderhead NOW will have on our current agent and customer communication needs and with the agility Thunderhead NOW will provide for utilizing other communication channels in the future.”

" is pleased to solve this business need for Vermont Mutual Insurance Group and help it streamline its processes to deliver optimum customer experiences,” said Chris Manton, Chief Operating Officer, "Leading companies, such as Vermont Mutual Insurance Group, trust to create powerful solutions that help them deeply engage their customers to build enduring relationships and customer loyalty, while driving revenue and brand strength.”

About is a leading provider of enterprise solutions for customer experience management. The ONE customer engagement platform provides powerful SaaS solutions that fundamentally change the way businesses engage with each other and their customers. Some of the world’s most demanding companies trust to help them build customer engagement and create enduring relationships. With, businesses have more power to drive revenue, brand strength, and differentiation through superior customer experience. serves its global customer base from offices located in North America, Europe and Asia Pacific. See:

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Shannon Costello, 617-502-4300