Partnership improves efficiency, boosts profits for financial institutions
SAN FRANCISCO & BOZEMAN, Mont.--(BUSINESS WIRE)-- Zoot, a leading provider of advanced instant credit decisioning and loan origination solutions and eVerge Group, a Platinum level member of Oracle PartnerNetwork, today announced at the 2012 Oracle OpenWorld Conference in San Francisco they offer a fully integrated decision engine and customer relationship management (CRM) solution.
“CRM is becoming the sales platform of choice for financial institutions. Zoot technology and eVerge Group expertise are a natural match that drive new value and functionality for the industry,” said Tom Johnson, vice president, business development, Zoot Enterprises. “Together we provide a complete sales platform for banks without the need to customize or work between systems.”
Zoot and eVerge Group have combined their capabilities to offer financial institutions (FIs) a comprehensive solution to more effectively facilitate real-time offers to their customers for financial products. The solution integrates FIs’ customer relationship management and credit decisioning solutions. This enables customer service representatives (CSRs) to more efficiently prescreen customers and determine the most appropriate cross-sell offers at the point of interaction.
"There is a need in retail banking for more intelligent customer interactions. Helping CSRs build deeper, more profitable customer relationships means giving them access to the customer insights that they need in realtime. One natural place for that insight to be delivered is through CRM,” said CEB TowerGroup Research Director, Frank Bria.
“Our partnership with Zoot helps financial institutions turn their call centers from cost centers into profit centers,” said Jason Hillner, executive director of financial solutions consulting, eVerge Group. “Integrating CRM and decisioning capabilities allows CSRs to prescreen customers live and present the most appropriate product during the conversation.”
Zoot and eVerge Group are recognized members of the Oracle PartnerNetwork. Zoot executives are available to discuss their solutions at booth number 4030, Moscone West, Moscone Center, at the Oracle Openworld conference September 30-October 4 in San Francisco.
Bozeman, Mont.-based Zoot Enterprises, Inc. provides comprehensive credit decisioning, loan origination and credit risk management solutions to enable clients’ unique business objectives, leading to long-term relationships with top U.S. and international financial institutions. Zoot’s rapid, high-volume processing environment has the capacity to process billions of transactions per year. Visit http://www.zootweb.com or call 406.556.7555 for more information. Zoot thought leaders are now featured on zootweb.com/blog.
About eVerge Group
Founded in 1993, eVerge Group is a leading integrator of business applications software, focused on delivering Oracle Business Intelligence Enterprise Edition (OBIEE), Oracle Customer Relationship Management (CRM), Oracle Enterprise Performance Management (EPM), Oracle Enterprise Resource Planning (ERP), and Master Data Management (MDM) solutions. With longevity and focused expertise in both commercial and public sector markets, eVerge Group is a Platinum level member of OPN that implements software solutions in leading organizations throughout the Americas. For more information on eVerge Group, visit www.evergegroup.com.
Karen Gordon, 406-556-8977
Source: Zoot Enterprises