HAMILTON, N.J., Oct. 2, 2012 /PRNewswire/ -- Billtrust, the premier provider of outsourced billing services, today announced the hiring of Craig O'Brien as Vice President of Process Excellence. O'Brien, who has extensive product development, technology and billing operations experience, will ensure that Billtrust continues to deliver best-in-class service as the company enhances processes to accommodate its rapid growth.
O'Brien has consistently delivered world-class process innovation throughout his career, which began as an Officer and fully qualified Nuclear Engineer in the U.S. Navy. He served as Senior Manager at Accenture, where he played a key role in launching new phone support, a call center service, product management and billing systems for AT&T. He subsequently served as Product Manager at Interactive Technologies (a Fiserv Company), where he managed the company's Advantage Fee System, and as Vice President of Technology at JP Morgan Chase/ Bear Stearns. Before joining Billtrust, O'Brien was a Senior Consultant at Slalom Consulting.
"Billtrust is growing at an amazing clip, and it's important to make sure we have excellent processes in place to meet our growing demand," said Flint A. Lane, Billtrust CEO and President. "Craig has proven process excellence skills that he honed working with global organizations at the highest levels. We look forward to working with him to enhance our process efficiency and effectiveness as we grow."
"I'm excited to be working with a company like Billtrust. It's an opportunity to make a great company even better," said O'Brien.
Headquartered in Hamilton, NJ, Billtrust is a premier provider of outsourced billing solutions. The company's flagship product and service suite, called CompleteBilling, consists of paper, fax, e-mail and online billing (EBPP, EIPP). In addition, the company provides expert bill design, inbill marketing services, and CustomerCare, an integrated online customer service tool. These comprehensive tools automate the billing process, enabling businesses to save money, increase productivity, improve cash flow, and seamlessly migrate to electronic delivery. For more information, visit Billtrust online at www.billtrust.com.