NASHVILLE, Tenn., Oct. 2, 2012 /PRNewswire/ -- Leading global customer care provider Sitel has announced its celebration of Customer Service Week for the week of October 1-5, 2012. During this time, Sitel locations will host a number of events to recognize its world-class customer care teams. In addition, the International Customer Management Institute (ICMI) has recognized two Sitel employees as finalists for industry-wide Spirit of Service awards. ICMI is a leading provider of comprehensive resources for customer management professionals at more than 50,000 organizations in 167 countries.
Stella Jackson of Sitel's Starkville, Mississippi location has been named one of two finalists in the Supervisor of the Year award, while Tanya Blatherwick of Sitel's Las Vegas location is a finalist in the Agent of the Year category. Each year, ICMI selects call center professionals who embody the Spirit of Service and celebrate them during Customer Service Week. Stella and Tanya rose above the pack for demonstrating outstanding dedication to customer needs and commitment to the members and goals of their organization. The candidates were nominated by their peers, and a panel of industry expert judges will name the winners on Thursday, October 4.
Customer Service Week is designed to recognize the hard-working professionals who handle calls, emails, chat sessions and social media interactions on behalf of some of the world's largest brands. Sitel will conduct multiple employee appreciation events across its U.S. locations. Activities will include food events, parties, giveaways and contests.
"I'm delighted to see two of our team members recognized at the national level for their professional accomplishments and outstanding work. Stella and Tanya exemplify Sitel's commitment to the highest degree of customer care," said Bert Quintana, president and chief executive officer of Sitel. "This week, Sitel will show its appreciation for all of the talented agents, coaches and supervisors that we're so proud to have on our team."
Sitel is a world leader in outsourced customer care services. With over 27 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's solutions span 120+ domestic, nearshore, and offshore centers in 25 countries across North America, South America, Europe, Africa, and Asia Pacific. Sitel is privately held and majority-owned by the Canadian diversified company Onex Corporation. For more information, please visit www.sitel.com.
Joe Palladino/Brittany Boyer