The Social Security Administration Selects Thunderhead NOW to Manage Document Communication

MIAMI--(BUSINESS WIRE)-- INNOVATE, a pioneer of SaaS solutions for customer experience management, today announced that the Social Security Administration (SSA) has selected the Thunderhead NOW solution to provide integrated correspondence for its Disability Case Processing System (DCPS). provides a centrally managed solution for document language and template authoring, incorporating the ability to create, edit, collaborate and publish approved document content. Thunderhead NOW enables organizations like the SSA to reduce IT resources and programmatic maintenance costs, increase communication management capabilities, lower costs by using delivery means other than paper-based communications and improve customer service by offering additional communications options.

“When it comes to communications, it’s imperative that all materials are received promptly and through the most effective channel. With costs continuing to rise, organizations are looking to streamline communications through electronic formats,” said Chris Manton, Chief Operating Officer, “Our solutions are designed with the customer in mind and enable users like the SSA to not only ensure that their content is delivered in the right format at the right time but that it positively affects the customer experience.”

About is a leading provider of enterprise solutions for customer experience management. provides powerful SaaS solutions that fundamentally change the way businesses engage with each other and their customers. Some of the world’s most demanding companies trust to help them build customer engagement and create enduring relationships. With, businesses have more power to drive revenue, brand strength, and differentiation through superior customer experience. serves its global customer base from offices located in North America, Europe and Asia Pacific. See:

Liberty Communications
Hayley Myles / Jorge Simon /Georgina Heaume, +44 207 751 4444
PAN Communications
Shannon Costello / Malinda Singh, +1 617-502-4300