Research and Markets: UK B2C Parcels Distribution Survey

DUBLIN--(BUSINESS WIRE)-- Research and Markets ( has announced the addition of the "UK B2C Parcels Distribution Survey 2011" report to their offering.

Building on the long established UK Domestic B2B Parcels Distribution Survey, which has been providing the express parcels sector with valuable carrier benchmarking information for almost a quarter of a century and similar express parcel distribution surveys for France, Germany, Spain, Saudi Arabia, India, & UK Pallets & UK International over recent years, Triangle introduced in 2008 a UK B2C Parcel Distribution Survey which recognised the increasing importance of the home delivery sector. The 2010 Report is Wave 3 in this new series of express distribution surveys.

This specialist home distribution survey is based on 440 in depth telephone interviews held with the decision maker for UK Domestic B2C deliveries of parcels ½ kg - 30 kg. All interviews are carried out to the standards laid down by the Market Research Society of Great Britain.

Topics Surveyed Include:

- Knowledge and awareness of carriers;

- Communications;

- Internet usage;

- Parcels shipments profile;

- Carriers used;

- Types of products being delivered to the home;

- Total expenditure and share of wallet with carriers;

- Service improvements;

- Problem handling;

- Selection criteria;

- Marketing recall;

- Carrier benchmark ratings;

- Quality of transport service;

- Customer care;

- Provision of information;

- Flow of information between carrier shipper and end customer;

- Notification of late/non delivery;

- Service returns;

- Likelihood to recommend primary carrier and why;

- Usage.

The survey results are reported in a management summary including analysis, graphical representation of the results and comparative charts. In addition, individual company summaries can be produced, supported by personalised presentations where desired. The report also includes a Service Summary for each of the carriers included in the survey together with a Trend Analysis for regular and consistent subscribers.

Triangle express surveys are designed to complement carriers own customer satisfaction surveys with the added unique advantage of benchmarking key performance indicators against competitors. Shippers too will find the survey an invaluable input to carrier selection and monitoring.

Key Topics Covered:

Executive Summary

Sample Base Data

Company size, Location and Activity

Respondent Profile

Number of Parcels & Consignments Sent

Average Weight Profile

Results and Analysis

Awareness / Use of Carriers

Selection Criteria / Changes in Carrier Rates

Effect of Prices on Loyalty

Items Sent per Carrier

Annual Spend on Carriers

Overall Level of Service

Lapsed Usage

Ratings & Performance Analyses (e.g. Price, Service, Image, Quality, etc)

Carrier Descriptors (e.g. Deliver on time, Damage, Staff, Pro-activity etc)

Service Improvements / Timed Services

Services used

Notification of Late / Non Delivery

Software / Internet Access & Usage

Media Recall

Sales Activities

Loyalty indices per carrier

Trend Data (Five years for most categories above - availability only to continuous subscribers)

Carrier Service Profiles for 10 carriers/carrier brands

For more information visit

Research and Markets
Laura Wood, Senior Manager.
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Transport and Shipping

Source: Research and Markets