LiveOps Platform and LiveOps Insight Recognized for Leadership in Customer Service Innovation
REDWOOD SHORES, Calif.--(BUSINESS WIRE)-- LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that two solutions in its product portfolio recently received industry recognition. LiveOps® Platform™ was named 2012 Cloud/SaaS Product of the Year by the UK-based Techworld Awards and LiveOps Insight™ was awarded the BIG Award for 2012 Product of the Year in IT and Telecommunications.
“These two distinguished awards acknowledge LiveOps’ dedication to ongoing innovation and further validate our leadership in providing unsurpassed cloud contact center and customer service solutions,” said Marty Beard, President and CEO, LiveOps. “Cloud adoption has reached a critical mass. Contact centers, customer service and marketing organizations around the world have embraced the cloud to enable effective multichannel customer service. We are pleased to be recognized as the leader in this game changing revolution.”
Awarded the Cloud/SaaS Product of the Year by the TechWorld Awards, LiveOps Platform is the most scalable, cloud-based distributed contact center that offers brands the reliability, security, and business agility they need to engage with their customers. The multichannel capability enables integrated cross-channel customer service. It’s the only cloud platform in the industry with inherent social and mobile channels, no third-party integrations required. Battle-tested for 10+ years by thousands of agents, LiveOps Platform combines a cloud contact center platform and applications with proven best practices to deliver:
- Low Up-Front Costs
- Rapid Deployment
- Location Independence for geographically distributed workforce
- Speed, Control, and Flexibilty
Recently LiveOps announced the most complete set of applications specifically designed to integrate the platform seamlessly with salesforce.com.
TechWorld Awards have firmly established themselves as the major infrastructure and networking awards event in IT. They are considered one of the largest, most established awards in the UK Enterprise IT sector. Recognizing both products and users, the Techworld Awards highlight innovation on all sides of the IT industry. Winners of the Techworld Awards were recognized in an awards ceremony on September 13. More information on the Techworld Awards is available at http://awards.techworld.com/.
Awarded the BIG Award from the Business Intelligence Group, LiveOps Insight is a core application on LiveOps Platform. Insight provides brands with a suite of sophisticated, yet easy-to-use reporting and analytical tools, such as Reporting, Live Dashboards and Silent Monitor. LiveOps Insight uses state-of-the-art data warehousing principles and flexible ad-hoc reporting to give companies ownership of customer support performance data without IT support.
“When every call counts and a bad experience can mean a lost customer, LiveOps Insight is providing the tools and resources necessary to help companies quickly and easily make changes to their operations to improve customer interactions,” said Russ Fordyce, Managing Director of the Business Intelligence Group. “This unique application not only provides rich data but can help front line managers realize immediate performance improvements, even while a customer service call is in progress. This level of transparency and efficiency is unprecedented in the industry.”
The Business Intelligence Group specializes in recognizing top performing companies and organizations for their business performance, achievements, and talent. Winners of the BIG Awards were published on the BIG website. More information on the BIG Awards is available at http://bigawards.org/.
About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood Shores, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com
McGrath/Power Public Relations for LiveOps
Marta Weissenborn, 408-727-0351
Source: LiveOps, Inc.