Navy Veteran wins Learning Development award

PLANTATION, Fla., Oct. 2, 2012 /PRNewswire/ -- Michael Baldwin, vice president at C3/CustomerContactChannels, a global provider of customer management solutions, was picked out of five finalists as the winner of the 2012 Learning Development Professional of the Year Award at the Quality Assurance Training Connection Annual Conference in Nashville, Tennessee. This award recognizes training professionals who have shown outstanding leadership in the call center industry.

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Baldwin was chosen because of his exceptional training philosophy and C3's innovative "Boot Camp Training Methodology," a program which makes training fun, enjoyable and interactive without the use of PowerPoint presentations. Through Baldwin's work, along with the rest of the C3 Performance Optimization division, trainees have experienced a significantly greater speed to proficiency while clients have realized substantial increases in key performance indicators.

Baldwin is a U.S. Navy Veteran who trained at the Nuclear Power Training Unit in New York. Shortly after he completed his own training, he was named an instructor where he trained hundreds of officers and enlisted personnel over the course of two years. Baldwin started in the call center industry in 1997 and used many of his skills learned in the Navy to excel at leadership roles and coaching others. He is a firm believer that interactive training and repetition is the key to a successful program.

"Years ago, training sessions consisted of solely classroom teaching," said Baldwin. "Now training methodology has evolved and a hands-on approach has proven to be far more effective than taking notes off a chalkboard."

As Baldwin adds this award to his trophy case, he says his C3 team deserves a lot of the credit for his success.

"I am extremely honored to accept this award, but I can safely say it would not have been possible without the support of my C3 team," said Baldwin.

Baldwin has worked with a variety of clients such as Wal-Mart, several police departments, and colleges in the Hampton Roads area including Old Dominion University and Thomas Nelson Community College facilitating workshops about diversity and inclusion.

"Michael has a strong commitment to excellence when working with people and helping them solve problems," said Miguel Ramos, president of C3 performance optimization. "We are thrilled to have Michael as part of our team, and we hope he continues to grow with us for years to come."

About C3

C3/CustomerContactChannels is a global provider of contact center services unlike any other in the market today. Services include Sales, Service, performance optimization, reputation management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients' brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at

About QATC

The Quality Assurance & Training Connection (QATC) is an organization devoted to facilitating the education, the sharing of ideas and the distribution of knowledge among quality assurance and training professionals in the call center industry. Founded in 2007, QATC provides its membership with a variety of benefits, including tips of the week, how-to newsletters, regional networking meetings, online forums, and an annual conference. More information can be found at

SOURCE C3/CustomerContactChannels