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Research and Markets: UK Domestic Express Parcels Distribution Survey

DUBLIN--(BUSINESS WIRE)-- Research and Markets (http://www.researchandmarkets.com/research/s3ndvf/uk_domestic) has announced the addition of the "UK Domestic Express Parcels Distribution Survey 2011" report to their offering.

This report is brand new, for 2011, UK Distribution Survey Report combining detailed surveys of both the UK domestic B2B and B2C sectors. The survey focuses on both regular B2B and B2C parcels shippers within the UK, tracking changes in service usage and customer perceptions of the leading carriers and their performance levels. For many senior executives in the express industry the study sets independent KPI's for internal management initiatives and provides an invaluable competitor benchmark comparison which can work alongside in-house research data such as carriers' own customer satisfaction surveys for example.

Although this is the first round of this report, our aim is that from now on every year the survey content will reflect developments in the market place and allows for confidential questions from programme sponsors.

Key Topics Covered:

Executive Summary

Sample Base Data

Company size, Location and Activity

Respondent Profile

Number of Parcels & Consignments Sent

Average Weight Profile

Results and Analysis

Awareness / Use of Carriers

Selection Criteria / Changes in Carrier Rates

Effect of Prices on Loyalty

Items Sent per Carrier

Annual Spend on Carriers

Overall Level of Service

Lapsed Usage

Ratings & Performance Analyses (e.g. Price, Service, Image, Quality, etc)

Carrier Descriptors (e.g. Deliver on time, Damage, Staff, Pro-activity etc)

Service Improvements / Timed Services

Services used

Notification of Late / Non Delivery

Software / Internet Access & Usage

Media Recall

Sales Activities

Loyalty indices per carrier

Trend Data (Five years for most categories above - availability only to continuous subscribers)

Carrier Service Profiles for 10 carriers/carrier brands

For more information visit http://www.researchandmarkets.com/research/s3ndvf/uk_domestic

Research and Markets
Laura Wood, Senior Manager.
press@researchandmarkets.com
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Transport and Shipping

Source: Research and Markets