John Hancock Named a Top Overall Winner by the American Business Awards for 2012

BOSTON, Oct. 4, 2012 /PRNewswire/ -- John Hancock was one of the top overall winners in the "Best of the American Business Awards" for 2012, after sweeping several categories at the annual awards event in June. Announcing a new "Stevie®" award for 2012, the American Business Awards said that John Hancock earned 36 award points in the 2012 ABAs, earning second place in the Top Ten. John Hancock was the only financial services company in the top ten rankings this year.

In June, John Hancock swept the category of Customer Service Team of the Year, Financial Services, winning Gold, Silver and Bronze awards at the ABA event in New York City. John Hancock Annuities took the Gold for Best Customer Service Team, while John Hancock's transfer agency, John Hancock Signature Services (JHSS), won Silver for its complaint response team, and John Hancock Annuities won Bronze for its annuity claims team. In addition, JHSS took home Silver in two categories – Most Innovative Company of the Year (up to 2,500 employees), and Business Innovation of the Year. John Hancock Fund Administration (JHFA) won Silver in the Support Department of the Year category. John Hancock also won numerous Bronze awards in a variety of categories, including for John Hancock Funds' Portfolio Insight tool, which was honored for Best Software Programming/Design.

"We were pleased to congratulate our many talented teams on receiving these important awards last June. Adding the 'Best of the ABA' award is yet another recognition of their accomplishments. We remain very proud of our teams' dedication to consistently providing excellent service to our customers," said Charles A. Rizzo, President of John Hancock Signature Services.

"Recognition from the American Business Awards is a great achievement for our associates, while also recognizing our dedication and ongoing commitment to our policyholders," said John Hatch, Vice President, John Hancock Annuities & Fixed Products.

The American Business Awards honor a spectrum of American business people and organizations, from non-profits, emerging start-ups, major public companies and government agencies, to corner-office executives, product developers, marketers and web development teams. Nominees in The 2012 American Business Awards were not able to apply for the Best of the ABA Awards directly. Winners were determined by a point system based on the total number of awards won in the ABAs, with a Gold Stevie Award win counting for 3 points, each Silver Stevie Award for 2 points, and each Bronze Stevie win counting for 1.5 points. More than 3,000 entries were submitted to The 2012 American Business Awards and more than 270 executives nationwide participated in judging to determine this year's Gold, Silver and Bronze Stevie Award winners, who were honored during ceremonies in June in New York and September in San Francisco.

About the Stevie® Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at, and follow the Stevie Awards on Facebook, LinkedIn, Twitter, and YouTube.

About John Hancock Financial and Manulife Financial Corporation

John Hancock Financial is a unit of Manulife Financial Corporation, a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. In 2012, John Hancock celebrates 150 years of serving clients across the United States, while Manulife celebrates its 125th anniversary. Operating as Manulife Financial in Canada and in most of Asia, and primarily as John Hancock in the United States, Manulife Financial Corporation offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were C$514 billion (US$504 billion) as at June 30, 2012. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife Financial can be found on the Internet at The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers a broad range of financial products and services, including life insurance, annuities, fixed products, mutual funds, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at

SOURCE John Hancock Financial