DALY CITY, Calif.--(BUSINESS WIRE)-- Genesys, a provider of customer experience solutions, today announced that it has received a “Strong Positive” rating - the highest rating possible - in Gartner’s “MarketScope for IVR Systems and Enterprise Voice Portals” for its interactive voice response (IVR) and Intelligent Front Door (iCFD) solutions.
“We’re excited to be recognized with such a coveted rating within Gartner’s IVR Systems and Voice Portal Report,” said Nicolas De Kouchkovsky, Chief Marketing Officer of Genesys. “We believe this high honor from Gartner demonstrates our commitment to innovate and help enterprises create a uniquely branded experience for their customers.”
Gartner, Inc., MarketScope for IVR Systems and Enterprise Voice Portals, Jay Lassman, Bern Elliot, August 8, 2012.
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Genesys is the leading provider of customer service and contact center software and services — with a 100% focus on customer experience and mission to Save the World from Bad Customer Service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today’s new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
PR Contact for Genesys:
Dominic Weeks, 617-779-1818