SOUTHFIELD, Mich., Oct. 8, 2012 /PRNewswire/ -- Stefanini, (www.stefanini.com) a global IT outsourcing services firm, has announced that they will host a free webinar, "Globalizing Your IT Helpdesk", which will explore the path to taking your helpdesk to the next level with the right processes and tools. A leading provider of onshore and nearshore IT outsourcing services, application integration and development, and staffing services, Stefanini is teaming up with the Outsourcing Institute to offer the hour-long webinar on Thursday, October 18th, and will feature industry experts from Stefanini, CA Technologies and ThinkSolutions.
This free webinar will showcase how to successfully transform your local IT Helpdesk to a truly global IT Service Desk. Some of the key topics that will be covered are:
- Distinguishing between a Helpdesk and Service Desk
- The value of integrating desk side technician services with the Service Desk
- Process and tools that enable "shift left"
- Results of using remote monitoring and diagnostic tools by the Service Desk staff
"We are looking forward to sharing ideas with other industry leaders from such great companies like CA Technologies and ThinkSolutions," said Scott Kessler, Director of ITO Services, Stefanini. "People who join us for this webinar will be able to take what we have learned from our varying experiences and backgrounds and leave with an understanding on how to better support their own Helpdesk issues."
Stefanini's "Globalizing Your IT Helpdesk" webinar
Scott Kessler, Director, ITO Services, Stefanini
Jerry McElhone, Director, Business Development, Stefanini
Allen Houpt, Advisor, Solution Marketing, CA Technologies
Tony Mataya, Managing Partner, ThinkSolutions (Moderator)
Thursday, October 18th, 2 p.m. EDT
Stefanini is a global IT services company with over 17,000 resources across 73 offices in 30 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.