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Telecom Italia Selects Kofax to Improve Customer Service

Software to Optimize Customer Relationship Management Platform

IRVINE, Calif.--(BUSINESS WIRE)-- Kofax® plc (LSE: KFX), a leading provider of Capture Enabled BPM™ (business process management) solutions, today announced that Telecom Italia, a leading global telecommunications provider, has invested more than $600,000 in a Kofax solution that will help optimize its customer relationship management (CRM) platform.

Telecom Italia will use Kofax CaptureTM, Kofax Transformation ModulesTM and Kofax Communication Server to automatically capture and perfect business critical content from inbound and outbound customer communications in both paper and electronic formats, extract relevant information and automatically decide which business processes to send it to. With the Kofax solution, the company can engage its customers more effectively, gain competitive advantage and grow its business while reducing costs and improving regulatory compliance.

“Telecommunications providers operate in a hyper-competitive environment where customer loyalty can change overnight,” said Howard Dratler, executive vice president of field operations at Kofax. “Leading providers like Telecom Italia implement Kofax to ensure their employees have access to up-to-the-minute, accurate information in order to optimize customer engagement.”

Kofax Capture provides industry leading scan-to-archive capabilities by scanning documents and forms to create digital images, extracting index data for retrieval purposes and delivering the images and associated data to a variety of repositories and applications. This can significantly reduce retrieval costs while improving regulatory and compliance efforts. Kofax Capture is flexible and scalable, enabling customers to define where and how images are captured and indexed, whether in a home office, remote branch or back office data center.

Kofax Transformation Modules adds document classification, page separation, data extraction and validation capabilities to Kofax Capture to drive robust capture-to-process applications. By automating what were previously labor intensive, error prone and time consuming tasks, Kofax Transformation Modules can significantly reduce labor costs, improve information quality and accelerate business processes.

The Kofax Communication Server enables the automated exchange of business critical information, linking both inbound and outbound services provided by devices such as fax and phone systems, media types that include email, FoIP, SMS, MMS, voicemail and telex, applications such as ERP, CRM and Kofax enterprise applications, and social collaboration tools.

About Kofax

Kofax® plc (LSE: KFX) is a leading provider of Capture Enabled BPMTM solutions. These award winning solutions capture and streamline the flow of business critical information throughout an organization in a more accurate, timely and cost effective manner, enabling our customers to be more responsive to their constituents and better grow their businesses. Kofax solutions provide a rapid return on investment to more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these solutions through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.

© 2012 Kofax, plc. “Kofax” is a registered trademark and “Capture Enabled BPM,” “Kofax Capture” and “Kofax Transformation Modules” are trademarks of Kofax, plc.

Kofax
Media Contact:
Kristin James
Public Relations Manager
+1 949-783-1434
kristin.james@kofax.com
or
Investor Contact:
Rebecca Mack
Sr. Investor Relations Manager
+1 949-783-1292
rebecca.mack@kofax.com

Source: Kofax plc