BEDFORD, N.H.--(BUSINESS WIRE)-- KIVA Group, Inc. (www.kivagroup.com) announced today that One Nevada Credit Union has successfully implemented the Respect™ unified Sales Management software across its branch network. The institution, which has a distinctively mature sales culture, has taken a progressive approach to tracking, measuring and providing incentives for sales performance for more than 15 years. One Nevada turned to KIVA to preserve its longstanding business practices, while delivering leading-edge technology that gives the institution the flexibility to easily modify processes and make future enhancements.
One Nevada’s sales performance and tracking practices had proven effective for almost two decades, but it was grappling with a highly customized and antiquated technology system—no longer supported by the vendor and consultant that built it. In 2011, the institution sought a replacement, conducted an extensive evaluation of the software products on the market and found KIVA’s Respect software exclusively qualified to meet its needs.
“Unlike many other financial institutions, we pay incentives based on the quality of sales as well as cross-selling ratios,” said Haigohe Miller, vice president, One Nevada Credit Union. “We utilize specific calculations to determine employees’ incentive pay-outs based on values we assign to each product and service. KIVA Group stands alone amongst market players in its ability to accommodate our unique requirements. We never thought we would find such a perfect sales tracking product.”
As part of the deployment, KIVA integrated its sales performance and incentive management solution with One Nevada’s Fiserv Summit® core processing system. The Respect software accesses referral and sales data directly from the core system in real-time. It presents that information via intuitive dashboards tailored to meet the specific needs of each user. Every morning One Nevada’s executive and senior management teams as well as district and branch managers can view up-to-date sales data by respective district, location and employee. Branch employees are also able to see their individual performance every day and know – down to the dollar – where they stand with incentive earnings and what actions they need to take to meet monthly sales goals.
Ms. Miller added, “KIVA has given us a powerful platform. When I realized the value of the KIVA dashboards alone, early in our pilot stage, I decided to roll the system out enterprise-wide four months sooner than planned. The dashboards are a tool for actually driving sales success as much as for measuring and tracking performance.”
“Our experience with KIVA Group has been phenomenal. This is one of the few times in my 17-year career that a vendor delivered on all of its promises, most significantly, seamless integration with the core system,” said Cindy Vela, assistant vice president, Sales Support & Development, One Nevada Credit Union. “Everything remained ‘business as usual’ for our users through the implementation—and because of KIVA’s Best Practical Performance® approach, there was absolutely no disruption to any of our existing systems and processes. We are thrilled with the Respect software’s capabilities and the freedom it provides us to make changes at the business level – without having to trouble the IT department – when we want to further fine-tune our sales and incentive management practices.”
“One Nevada is deeply committed to building member loyalty by not only providing top-notch service, but also ensuring that members take advantage of products that will help them to meet their specific financial objectives,” said Mike Baker, president, KIVA Group, Inc. “The credit union is focused on motivating and incenting its branch staff to sell within the flow of service. It has sales and incentive tracking down to a science and celebrates sales performance across the organization. We have enjoyed our collaboration with the One Nevada team and an institution that’s been a real trailblazer in its approach to producing quality sales.”
About KIVA Group
KIVA Group is a global provider of customer interaction and experience management software for financial institutions. The Company’s CRM/CEM, unified sales and service, and unified delivery channel solutions help institutions create a consistent, personalized experience for customers—with every interaction. The KIVA Respect open technology platform and multi-channel applications connect customer, product, sales and service information to give institutions an unprecedented ability to manage the whole customer relationship. With KIVA’s software, organizations gain access to the current and historical interaction information they need – across multiple data sources – to provide exceptional service as well as identify and capture new sales opportunities. For more information, visit www.kivagroup.com or contact us at +1.603.641.5482.
KIVA Group, Inc.
Tracey Frederickson, 603-880-7413
Director of Marketing
Source: KIVA Group, Inc.