CLEVELAND, Oct. 10, 2012 /PRNewswire/ -- While in the process of launching its new wireline broadband service, TIM Brasil was looking for a solution that could accommodate an aggressive five-month deployment timeline, while staying current with its rapid growth and dynamic business requirements. TIM's choice was TOA Technologies' ETAdirect, the only enterprise-class, cloud-based mobile workforce management solution. TOA exceeded the launch requirements for the Live TIM service, successfully deploying ETAdirect in less than four months.
"We needed an agile field service management solution that could meet our constantly changing business requirements. Partnering with TOA Technologies, we were able to launch our Live TIM service in alignment with our company goals, helping us to be both more competitive in our market while ensuring that we can keep our customers satisfied with timely, high quality service," said Germano Vieira, director of operations for TIM Fiber.
Since officially going live on May 8, TOA Technologies' ETAdirect solution manages and optimizes the scheduling and routing of broadband service activities for TIM Fiber. When fully deployed, 4,000-plus field employees will use the solution across Brazil, mostly centralized in the major markets of Sao Paulo and Rio de Janeiro. As part of the solution expansion later this year, ETAdirect will be integrated with several of TOA partner Amdocs' applications, including the Clarify CRM suite.
"We're excited to be delivering solutions that work for our customers, and proud that our world-class team can meet their needs and exceed their expectations. With this deployment, we're extending our 100 percent track record of successful delivery to our new customers in Brazil," said Yuval Brisker, co-founder and CEO of TOA Technologies.
"Speed to market and quality of customer experience are becoming vital for service providers throughout the world so they can continue to be more competitive. This is especially true in Brazil, where the market is moving quickly and adoption of new technologies is accelerating," said Brisker.
"Because TOA's ETAdirect solution is natively cloud-based, easy to deploy and focuses on increasing efficiencies while bringing the customer into the loop, TOA is uniquely positioned to successfully deliver these significant benefits for tier 1 global service providers like TIM, with unmatched results. We're honored that TIM Brasil has joined the growing community of companies throughout world that have confidently chosen ETAdirect to transform how they manage and optimize their mobile workforces and customer service experience, today and into the long-term future."
For more information about TOA Technologies and its ETAdirect solution, visit http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of mobile workforce management applications. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry's only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named Best of Breed and a Visionary in the Gartner Magic Quadrant for Field Service Management, 2011, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.
Latin America | Henry Brulay
North America | Kayleigh Fitch
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SOURCE TOA Technologies