Hosting industry veteran’s engineering and global service delivery expertise further addresses customers’ needs as compliant hosting environments grow more complex
PLANO, Texas--(BUSINESS WIRE)-- Layered Technologies, Inc. (@LayeredTech), a leading global provider of compliant and secure cloud and hosting services supporting mission-critical e-business applications, today announced John Saunders as vice president of client services for the company’s worldwide operations. Saunders is a 14-year IT and hosting industry veteran whose experience includes long-term assignments in London working for Savvis, as well as other international roles, including in Singapore and India.
Saunders’ experience is particularly important as demand continues to escalate for Layered Tech’s secure and compliant cloud and hosting services, from both new and existing enterprise customers. The need to provide superior, scalable client services across Layered Tech’s global customer base fits well with Saunders’ long-term Savvis tenure.
“I came into Layered Tech knowing that the company provides unique compliant and secure cloud and hosting services and that the complex environments its customers require means they need more from Client Services than just handling day-to-day issues,” Saunders said. “From my very first day at Layered Tech, it was clear that a holistic approach to Client Services is what our sophisticated customers want and need, so our processes create unparalleled intimacy with customers. In fact, our goal is to create more than customer intimacy; it’s to create trust to the point that we become trusted advisors and know exactly how our services affect their business, and that’s where we are today.”
In addition to the Payment Card Industry-Data Security Standard (PCI-DSS) and Health Insurance Portability and Accountability Act (HIPAA) compliant hosting that Layered Tech has provided for years, its recent acquisition of NEW WORLD APPS, Inc., has brought FISMA-compliant hosting into its service portfolio, and Saunders’ team is rapidly integrating the federal customer base into the company’s Client Services model.
“John quickly applied his years of experience to create a new service quality framework supporting our customers and their mission-critical e-business applications,” said Brad Hokamp, President of Layered Tech. “Layered Tech’s foundation has always been superior service delivery, and under John’s leadership we have further enhanced the customer intimacy and trust needed to consistently and reliably deliver high-quality compliance and secure hosting services to some of the world’s most complex companies.”
Layered Technologies (Layered Tech), a leading global provider of compliant and secure cloud and hosting services, supporting mission-critical e-business applications, offers PCI-, HIPAA- and FISMA-compliant hosting solutions, managed dedicated hosting and cloud computing services, including Compliance Guaranteed, which ensures that all Layered Tech compliance services are guaranteed to pass 100 percent of every IT audit or assessment. By providing high-quality technology, infrastructure and support, Layered Tech enables clients to eliminate capital expenses and save on operating costs so they can focus on core initiatives. Layered Tech’s scalable infrastructure powers millions of sites and Internet-enabled applications, including e-commerce and SaaS. Clients include federal, state and local government agencies; large enterprises with advanced data security, compliance and uptime requirements; and leading-edge Web 2.0 startups. For more information, visit www.layeredtech.com.
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Source: Layered Technologies, Inc.