Featured Keynote Speaker: Harley Manning, VP Customer Experience from Forrester
MINNEAPOLIS--(BUSINESS WIRE)-- Avtex solutions, a leading provider of customer experience technology solutions, announced its annual conference scheduled for October 25th 2012 with the theme; “The Intersection of Technology and Customer Experience”.
This year’s conference will feature a keynote address from Harley Manning, VP Customer Experience from Forrester, and is designed to educate business and technology professionals about the importance of a customer experience strategy and the critical role that technology plays.
“We are very pleased to have Harley Manning from Forrester speak at our event this year,” said George Demou, President of Avtex. “His book ‘Outside In’, co-authored with Kerry Bodine from Forrester, sets the stage for what Avtex strives to provide. Our clients view customer experience as a competitive weapon and realize that technology is a key component in realizing that strategy.”
Additional keynotes from Microsoft and Interactive Intelligence will set the stage for 16 afternoon breakout sessions within the following four tracks:
- Customer Experience
- Cloud technologies
- Contact Center
- Technology Trends / Innovation
This year’s conference is free of charge and will be held on October 25th at the Hyatt Regency in Minneapolis, MN. More information and online registration can be found at www.avtex.com/conference2012
Avtex, a Pohlad Family Company, is a provider of customer experience solutions that enable businesses to optimize interactions with their customers, employees, partners and prospects through contemporary technologies. As a Microsoft Certified Gold Partner™ and Interactive Intelligence Platinum Elite Partner™, Avtex has deep capabilities in contact center, UC, CRM, portals and collaboration, infrastructure solutions and application development. Avtex has over 500 customers in seven countries with offices located across the country. Find out more about Avtex online at www.avtex.com or follow Avtex on Twitter at @avtex.
Beth Ingebretson, 952-646-0780