DUBLIN--(BUSINESS WIRE)-- Research and Markets (http://www.researchandmarkets.com/research/ks9cd2/knowledge) has announced the addition of the "Knowledge Management (KM) in Financial Services" report to their offering.
Blending and using the company's internal and external information and transforming it into actionable knowledge through technology is called KM. Knowledge can be either internal or external but the problem lies in capturing and managing it for the organization's improvement. Information is scattered throughout an organization and it can be in the form of Microsoft Word or PDF documents, in hard copies and in the minds of employees. Some of the most sophisticated KM strategies and practices have emerged in the insurance and reinsurance industries. Much of KM revolves around creating a learning environment, where smooth transversal of knowledge is the key to enhancing employee skills and sharing knowledge between individuals and groups. Customer relationship management (CRM) and data mining (DM) are dominant practices in the financial services industry. One of the primary roles of KM in companies globally is to help them improve the understanding of their resources, to determine where further investments should be placed to maximize the value of their intangible assets, and to learn how best to manage these resources for the future.
- This report presents some of the key concepts and practices that demonstrate the variety of ways that Knowledge Management can be applied in the financial services industry
- It provides detailed case studies regarding the role of the knowledge management process in the success of many organizations such as Wells Fargo Bank and Bank of New York Mellon
- This report provides notable examples of knowledge management practices worldwide, reflecting advanced thinking and practice in an area
- It details the application of KM to develop a customer relationship-based strategy on the retail banking side
- This report provides challenges associated with the knowledge discovery process
- This report helps to understand, how organizations are using knowledge management process to beat the competition
Reasons to Buy:
- This report examines detailed insight into knowledge management practices
- This report discusses in detail, the various analytical components of the total cost of ownership (TCO) framework such as, direct costs and indirect costs
- It explains the key concepts to apply Knowledge Management practices in the financial services industry
- It discusses various case studies from different countries regarding the role of the knowledge management process
- It helps to understand ways to capitalize on discovering knowledge before peer competitors
- With the help of knowledge management, knowledge loss can be prevented when an employee exits an organization.
- Some of the most sophisticated knowledge management strategies and practices have emerged in the insurance and reinsurance industries.
- Knowledge management helps organizations to identify their resources, to determine where further investments should be placed to maximize the value of their intangible assets, and to learn how best to manage these resources for the future.
Key Topics Covered:
1 Executive Summary
3 Streaming Knowledge Discovery through Advanced System Integration
4 Building the Global Corporate University
5 Keys to Building Knowledge into the Customer Relationship Equation
6 Human Capital Development
7 Knowledge Sharing at the World Bank
8 Total Cost of Ownership
9 The IT Imperative in KM
10 New Age Learning
11 Setting Standards for Intellectual Capital Management and Reporting
12 Organizational Learning - Becoming a Customer-Centric Organization
13 Process Improvement
- Wells Fargo
- Hughes Space and Communications
- Dow Chemical
- Bank of Montreal
- Deutsche Bank
- Harris Trust and Savings Bank (HTSB)
- Skandinaviska Enskilda Banken (SEB)
- Citigroup Inc.
- St Paul Company
For more information visit http://www.researchandmarkets.com/research/ks9cd2/knowledge
Source: Research and Markets