Reliable Group integrates Work Market with ConnectWise for streamlined labor and human resource management

TAMPA, Fla. and BELLMORE, N.Y., Oct. 12, 2012 /PRNewswire/ -- ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, announced today that Reliable Group, a global IT management firm, has completed integration of the Work Market platform with ConnectWise, enabling companies to build and manage their contract workforce.


Work Market's modular, web-based software gives organizations access to a scalable network of contract resources and the tools needed to manage the entire life-cycle of labor management. Reliable Group worked extensively with Work Market and ConnectWise to create a gateway that allows jobs, job status, and job notes to be automatically entered in both systems – without a single manual entry.

Reliable Group's Work Market-ConnectWise gateway will allow ConnectWise partners to automatically exchange job details with the Work Market platform. Jobs created in ConnectWise are automatically transferred to Work Market and as the job progresses, all relevant details are passed back to ConnectWise, including notes, scheduling changes, and status. Changes can also appear in the ConnectWise Customer Portal so clients have access to updates in real time. Once jobs are completed in Work Market, costs automatically are transmitted to ConnectWise.

"Work Market and ConnectWise both provide excellent solutions for employee and service business management, respectively. Economic changes often bring nontraditional approaches to staffing, and we feel this integration will benefit many solution providers," said Reliable Group COO Veeral P. Lakhani. "We are looking forward to continually providing ConnectWise partners with additional integrations to help improve their business processes."

"Thanks to this integration by Reliable Group, partners using the Work Market-ConnectWise gateway will save an average of 20-25 minutes per work order along with benefits such as guaranteed accuracy and enhanced communication with customers," said Director of ConnectWise Community Jeannine Edwards. "This integration developed by Reliable Group directly increases efficiency and accountability on the human resource side of an IT services."

ConnectWise's suite of business automation software and IT integration tools includes IT service software, quoting tools, application development and consulting. For a complete list of products see

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About ConnectWise
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 69,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. For the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit or call 800-671-6898.

About Reliable Group
Reliable Group is a unique company that has a blend of services, products, consulting, and technology venture funding. An industry leader for more than 40 years, Reliable provides application development services on almost any technology platform. We take pride in being our clients technology partners to be part of their story. Reliable offers both product and service based solutions so small businesses and larger multinationals can benefit from our expertise in IT. Our business management skills are proven, our software solutions are among the most user friendly and are able to have an impact on all areas of any business. For product information, please visit us at For more information about Reliable Group, visit us at

About Work Market
Work Market provides an enterprise software solution (SaaS) which enables service companies to on board and manage variable labor, driving higher service quality and lower costs. Our Labor Resource Platform (LRP) integrates your entire services supply chain (vendors, and contractors) into one dashboard for greater visibility and control. Our LRP automates and streamlines your labor management process of Finding, Verifying, Engaging, Managing, Paying, and Rating your resources for greater scale. The Work Market, LRP also provides unlimited access to a marketplace of 22,000 and growing service providers that are available on-demand to be trained and dispatched. Visit us at

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Mark Smith
JPR Communications
Skype: jprmark

SOURCE ConnectWise