DETROIT, Nov. 27, 2012 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company, announced today that contract drug developer and manufacturer Patheon Inc. has successfully deployed Changepoint's professional services automation solution to manage the firm's 700-pharmaceutical development services (PDS) organization.
Employing approximately 4,000 highly skilled staff, Patheon is a leading global provider of contract drug development and manufacturing services to the pharmaceutical industry. The company's PDS group, where Changepoint has been deployed, offers contract pre-formulation, formulation and analytical development, clinical trial materials manufacturing, clinical packaging and scale-up services for pharmaceutical products of essentially all types, including biopharmaceuticals.
Patheon enjoys the top share position in the markets it serves, but in an increasingly competitive market the company faces the challenge of maintaining strong revenue growth and profitability. To strengthen core operations, the company has put in place a strategy to drive efficiency improvements throughout its facilities, materials and supporting operations. To realize this business strategy and achieve its goals for the PDS division, the company recognized a need to invest in a broader solution for project delivery.
"Patheon's key challenge was to have a solution that provided a holistic and integrated approach to managing the customer experience across initial quotation, project delivery and billing interactions," said Paul Garofolo, Executive Vice President, Global PDS Operations. Patheon selected Compuware's Changepoint Professional Services Automation solution to address this challenge. "It was critical that we chose a solution we could leverage over the long-term. Changepoint should provide us with the means to track, best utilize our resources, and provide us with end-to-end visibility over the customer lifecycle."
"We are seeing an increasing focus on services as a key business driver within the pharmaceutical healthcare sector, and these customers realize operational excellence is everything," said Lori Ellsworth, Senior Vice President and General Manager, Compuware Changepoint Business Unit. "Patheon was the ideal customer in this regard, recognizing from the beginning the strategic importance of PSA to their business. Patheon's successful implementation in seven months was a direct result of continued executive support and leadership, open communication and engagement with their business, and solid expectation setting. Patheon's investigation of the PSA marketplace was extensive, and I am very proud that our Changepoint solution was implemented to meet the company's requirements. We will continue to partner with Patheon to ensure our solutions meet Patheon's expectations for performance, post-implementation."
Compuware Changepoint allows technology companies to maximize professional services profitability while maintaining a focus on effective product decisions and delivery. Changepoint's integrated solution marries PSA with PPM to provide total operational visibility allowing product-centric technology companies to drive services growth with strong margins, deliver a competitive product and services mix for high ROI, and maintain top-line revenues and bottom-line profitability. Changepoint is available via SaaS or On-Premise Delivery Model. Visit us http://www.compuware.com/changepoint or tune into our blog at http://www.changepoint-blog.net
Compuware Corporation, the technology performance company, makes technology make a difference by providing software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.
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Patheon Inc. (TSX:PTI) is a leading global provider of contract development and manufacturing services to the global pharmaceutical industry. The company provides the highest quality products and services to approximately 300 of the world's leading pharmaceutical and biotechnology companies. Patheon's services range from preclinical development through commercial manufacturing of a full array of solid and sterile dosage forms, including softgels.
The company's comprehensive range of fully integrated Pharmaceutical Development Services includes pre-formulation, formulation, analytical development, clinical manufacturing, scale-up and commercialization. The company's integrated development and manufacturing network of nine manufacturing facilities and nine development centers across North America and Europe, enables customer products to be launched with confidence anywhere in the world.
CONTACT: Press Contacts Heidi Riffert, Compuware Changepoint firstname.lastname@example.org 905-886-7000 x 4308 Ellyn Winters-Robinson, Compuware Changepoint email@example.com 519-624-2402 Jennifer Almond, Patheon Senior Communications Specialist firstname.lastname@example.org 919-226-3200 For Sales and Marketing Information Compuware Corporation One Campus Martius, Detroit, MI 48226 800-521-9353 http://www.compuware.com