BUFFALO, N.Y., Jan. 31, 2013 (GLOBE NEWSWIRE) -- Castel Communications, a Silver Sponsor at the 16th Annual DBA International Conference, will be featuring Castel Detect's™ immediate and post-call voice and speech analysis solution. Expecting over 1,600 attendees, the Conference will be held at the Aria Resort & Casino in Las Vegas, NV, February 5-7, 2013.
"The solution has gained much attention from the global banking industry," says Rachid Cheaib, CEO of Castel. "The companies selecting Castel Detect™ are committed to delivering customer satisfaction on every call regardless of the call's purpose, inbound or outbound. Castel Detect's™ ability to analyze instantaneously on LIVE calls the presence or absence of necessary words, phrases and emotions is integral to our customers."
Conference attendees are invited to stop by Booth #317 and learn how Castel Detect™ can help their business in addressing compliance, risks, agent performance, call center efficiencies and increased revenue.
About Castel: Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.
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