BARCELONA, Spain and WOBURN, Mass., Feb. 25, 2013 (GLOBE NEWSWIRE) -- MOBILE WORLD CONGRESS -- IT professionals, service providers, and mobile operators can now provide advanced remote support for Samsung, HTC, Motorola and Sony Android devices using the same tools and capabilities used by many of the world's biggest and most demanding operator and OEM helpdesks.
LogMeIn (Nasdaq:LOGM) has introduced a new update for LogMeIn Rescue, its flagship remote support and customer care offering, that provides over-the-air (OTA) capabilities for configuring, diagnosing, troubleshooting, and when necessary, remote controlling the world's most popular Android smartphones and tablets. Offered on demand, without the need to pre-install software on devices, the capabilities work in conjunction with a free, downloadable app in the Google Play market, making them ideal for bring-your-own-device (BYOD) work environments and mass support for Android devices entering the workplace. As a result, virtually any IT professional, managed service provider (MSP) or operator can now add remote support of the world's most popular mobile operating system to their overall helpdesk services.
LogMeIn made the announcement at Mobile World Congress 2013. A demonstration of the new capabilities can be seen by visiting the LogMeIn booth (Hall 6, stand 6E91).
"Mobile operators and OEMs have been at the forefront of delivering mobile device support, and we believe their experience will prove critical to how businesses look to support employee-owned devices entering the workplace," said Kevin Bardos, VP of Customer Care Products, at LogMeIn. "With the new release of Rescue, we're taking the capabilities built for – and refined in – these operator and mobile OEM environments, and delivering them in a way that simplifies the support experience for device owners and the IT teams tasked with keeping them productive."
LogMeIn Rescue is used by customer service and support staff at more than 50 of the world's leading telecom companies and thousands of the most demanding helpdesks to remotely configure, diagnose and troubleshoot millions of smartphones, tablets, PCs and Macs, as if the device were in their hands.
With this new release, IT professionals or service providers can use Rescue to quickly support users of any Samsung, HTC, Motorola, and Sony Android device running Android OS version 4.0 or higher, including popular Android models, like Samsung's Galaxy SIII and Note 2, the HTC One series, Motorola's Razr series, and Sony's Xperia line. Once called for assistance, helpdesk technicians can simply ask a user to download a free Rescue app in the Google Play market, and then prompt the user for permission to access their device. Within seconds, the helpdesk technician can:
- View and remotely control an end-user's device for troubleshooting and teaching
- Pull system information to diagnose the health of a device
- Push configuration settings like email, WiFi & APN settings
- Transfer files to and from a device as needed
All of the new capabilities are available immediately to Rescue customers with mobile licenses, enabling support for iOS, BlackBerry, Symbian and Windows Mobile devices. People interested in trying the new mobile capabilities can do so for free, by registering for a 14-day risk-free trial at https://secure.logmeinrescue.com/helpdesk/mobilesupport.aspx
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides the essential cloud-based collaboration, IT management, and customer service offerings required to empower, manage, secure and support the new mobile workplace. Our solutions are used by tens of millions of professionals to work from virtually anywhere on virtually any Internet-enabled device. Hundreds of thousands of small and medium businesses use our solutions to manage distributed work environments, embrace employee-owned technology in the workplace and facilitate collaboration across distributed teams. Thousands of the world's premier service providers, including more than 50 of the world's largest telecom companies, use our solutions to service and support businesses and individual professionals across mobile, social and online channels. The company's worldwide headquarters is just outside of Boston, Massachusetts, USA with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.
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LogMeIn and LogMeIn Rescue are trademarks of LogMeIn in the U.S. and other countries. Android is a trademark of Google, Inc. in the U.S. and other countries around the world.
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