60 Percent of Respondents Indicated U.S.-Based Support on a 24/7 Basis is Important
COLUMBIA, Ill., March 26, 2013 (GLOBE NEWSWIRE) -- A recent study conducted by MAVERICK Technologies, North America's largest independent systems integrator, identified a trending preference among plant operations support personnel for "U.S.-based support." In fact, 60 percent of respondents indicated that "U.S.-based support" on a 24/7 basis is an important part of maintaining process controls. These findings contradict the decade-long trend among manufacturers to send this type of work overseas. MAVERICK's study combined responses of more than 300 process automation professionals, including engineers, plant IT personnel, project managers and plant managers and covers a cross section of 11 different industries.
"These findings prove what MAVERICK has recently observed in the field," said Kirk Norris, senior vice president of strategic manufacturing solutions at MAVERICK. "We've seen an increase in calls from manufacturers looking for domestic support. Moreover, we see our current customers inquiring about these support options. That's why our model leverages a network of more than 500 automation professionals spread throughout the U.S. and a U.S.-based, 24/7/365 remote support center here in the Midwest."
The study was designed to identify the current perception of manufacturing operations support among process control professionals. "Having this type of data is invaluable as it identifies the types of manufacturers most in need of outside support based in the U.S.," said Paul Galeski, CEO and founder of MAVERICK. The study also found a growing demand among manufacturing personnel for system backup and recovery support that prevent the loss of process controls data. Additionally, the majority of respondents indicated that 24/7 online support is being considered for their process controls assets.
In response to these results and to feedback from current customers, MAVERICK has created a new series of technical papers and video content, now available to the public at PlantFloor24.com. The series includes:
- A technical paper on remote management best practices
- A technical paper on staff augmentation models for process controls environments
- A roundtable video discussion on the state of various industries, covering topics such as best practice IT management of process control systems
- A technical paper on efficient data dissemination through application integration
"We believe that knowledge is the foundation of growth among American manufacturers, which is why we continue to develop content on the subjects of most interest to our customers," Galeski said.
About MAVERICK Technologies®
Founded in 1999, MAVERICK Technologies is the largest independent systems integrator in North America, and is a global leader in industrial automation, enterprise integration and strategic manufacturing solutions for clients across a wide range of manufacturing and process industries. Leveraging its unique enterprise-wide perspective, MAVERICK identifies suboptimal operations and improves performance for greater safety, efficiency and overall profitability. The company's people, processes and technical capabilities ensure delivery of the right solution for every project, using the most appropriate technology. Organizations around the world depend on MAVERICK's responsiveness, results-driven approach and dedication to their success. Over the years, MAVERICK has completed more than 10,000 projects in 45 countries across six continents. To learn more about MAVERICK, please visit mavtechglobal.com. To download the press kit, please visit mavtechglobal.com/press
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