REDWOOD CITY, Calif., April 2, 2013 (GLOBE NEWSWIRE) -- Support.com, Inc. (Nasdaq:SPRT), a leading provider of cloud-based technology services and software designed to create new revenue streams and improve customer experience, will present at the 9th Annual Frost & Sullivan Executive MindXchange Conference, on April 16, 2013 in Marco Island, FL. Paul Vaillancourt, Senior Vice President, Contact Center Operations at Support.com, will deliver an executive briefing entitled "The At-Home Agent Model Maturity Curve", at 3:35pm ET.
Topics covered by Mr. Vaillancourt will include:
- Case history of Support.com's 100% work-from-home agent model from its inception in January of 2008 to its current state in 2013.
- Framework of how to re-create the traditional in-person processes of interviewing, training, coaching, etc in a virtual environment.
- Insights on how work-from-home culture relates to brick and mortar culture, plus what techniques can be used to replace "water cooler" socializing.
"The work-from-home agent model has enabled us to find, recruit and retain technology specialists from across the United States and Canada with proven technical expertise, problem-solving experience and customer service skills," said Paul Vaillancourt. "I look forward to sharing our experiences and best practices with other organizations focused on delivering a differentiated customer experience."
For more information on this event click here.
Support.com, Inc. (Nasdaq:SPRT) is a leading provider of cloud-based technology services and software. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers' technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation's leading communications providers, retailers and technology companies. For more information, please visit us at: www.support.com.
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Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about/careers.
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