BUFFALO, N.Y., April 11, 2013 (GLOBE NEWSWIRE) -- Castel Communications, LLC, a market leader in call center solutions, will be featuring their breakthrough solution Castel Detect™ at the EEI/AGA Customer Service Conference and Exposition at the Omni Hotel at the CNN Center in Atlanta, GA, April 15-18.
Castel Detect™ is quickly becoming a must-have solution for call centers of all industries. It uses unique technology to immediately monitor and detect emotions, words and phrases of LIVE calls, providing instant feedback to both the call center agent and management teams. Call times are reduced, customer escalations minimized, and agent productivity is increased. Castel Detect™ may integrate with a company's existing business intelligence, providing businesses the ability to customize the solution to fit their exact business needs in order to maximize results.
"Castel Detect™ is advantageous for call centers looking to prevent issues from occurring while the caller is still engaged. In post-call analysis, Castel Detect™ provides the ability to review the call's emotions, words and phrases immediately following disconnect. Best in class customer service means making every moment count when speaking with customers. Our solution does just that," says John Ripa, Castel COO.
Conference attendees are invited to visit Castel at booth #212 to learn more about Castel Detect™ voice and speech analysis solution and get a firsthand look at how it will benefit their business.
About Castel: Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.
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CONTACT: Media Contact: Castel Communications, LLC Anne Pacifico, +01.800.657.8215 firstname.lastname@example.org