CLEARWATER, Fla., June 10, 2013 (GLOBE NEWSWIRE) -- Tech Data Corporation (Nasdaq:TECD) today announced its exclusive HP Advanced Customer Experience Solution (ACES) configuration portal, designed to enable partners to proactively manage requests, track service levels and turnaround times. HP ACES includes real-time progress reporting on all HP enterprise servers, storage, and networking configurations—all in a single, easy to use portal. A leading innovative portal, HP ACES streamlines the solution sales process from start to finish, making Tech Data resellers more effective, efficient, and profitable.
"The new exclusive HP ACES tool is an industry-leading service experience for our customers, providing them with a competitive edge because of the faster turnaround time on ordering and tracking capabilities—on both our side and theirs," said Sheri Hedlund, vice president of Product Marketing, HP Solutions Group at Tech Data. "ACES is an all-encompassing solution that delivers a concept-to-completion enterprise value offering all in one place for our HP channel partners. Through ACES, our solution providers can expect improved communications from start to finish and better access to business intelligence to convert more quotes to sales without any incremental investment."
ACES, Tech Data's exclusive HP configuration portal, enables resellers to effectively submit, manage, and report on all configuration requests submitted to Tech Data via a customized web portal. Beta-tested and approved, ACES offers solution providers a simplified quote and ordering process, including full visibility and complete transparency in all aspects of configuration.
Benefits of HP ACES for solution providers:
- Swift and precise configuration and pricing done in one location
- Real-time tracking capabilities
- Active and automatic communication of quote and sales updates
- Proactive notifications and alerts on expiring bids or missing information
- Log of active, pending and closed quotes
- Protects confidential information
"Channel partners are often faced with complex, inefficient systems to manage their revenue streams from end-to-end which can negatively impact future or ongoing sales," said Terry Richardson, vice president, Channel Sales, Enterprise Group, United States, HP. "To meet customer and marketplace demands, Tech Data worked with HP to introduce HP ACES, a centralized management system that enables solution providers to oversee sales processing in an efficient manner so they can focus on expanding their HP business practice and growing their revenue base."
"Tech Data's HP ACES enhances our experience because it is easy to use, everything I need can now be found on a single site, and I can request and retrieve HP EG configurations and prices," said Samantha Andersen, Inside Sales Account manager at VLCM Technology. "HP ACES has simplified the ordering and tracking process tremendously, it is intuitive and a good resource for our HP EG business."
"The ACES tool allows me to track orders, and it has significantly shortened the configuration response time," said Mark Duffey, HP Specialist at Vology Data Systems. "With Tech Data's HP ACES, I receive email notifications when my order is being processed, and any questions are quickly answered. The length of time from my request submission and the completed configuration is now less than one hour in the vast majority of cases. Having all of my configuration requests and bids viewable in a single pane of glass makes this portion of my job much easier."
For more information about HP ACES or to speak with a dedicated HP representative, contact the HP Solutions Group at (800) 237-8931, ext. 80174 or HP.ESSN@techdata.com.
About Tech Data
Tech Data Corporation is one of the world's largest wholesale distributors of technology products, services and solutions. Its advanced logistics capabilities and value added services enable 120,000 resellers in more than 100 countries to efficiently and cost effectively support the diverse technology needs of end users. Tech Data generated $25.4 billion in net sales for the fiscal year ended January 31, 2013, and is ranked 119th on the Fortune 500®. To learn more, visit www.techdata.com.
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Source:Tech Data Corporation