KANSAS CITY, Mo., June 27, 2013 (GLOBE NEWSWIRE) -- Cerner Corp. (Nasdaq:CERN) today announced that it has achieved HDI Support Center Certification. HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, offers the industry's leading certification program for support centers.
To achieve this prestigious designation, Cerner successfully underwent a thorough on-site audit of its Cerner Connect support center to verify its compliance with the HDI Support Center Certification Standard. Paul Dooley, an HDI Certified Auditor, conducted the site audit. "It was a pleasure working with Cerner Corporation on this audit," he said. "The organization's management team is very focused on providing strategic leadership and quality support for the organization's solutions and services, as well as a satisfying work environment for its people. The award of HDI Support Center Certification is well deserved and represents the end result of much hard work and preparation."
"Achieving HDI Support Center Certification is proof of Cerner's dedication to quality operations, continual improvement, strategic vision, a positive work environment, and high levels of customer service, and we are delighted to award this certification to the Cerner Connect support center," stated Patti Albright, HDI's manager of Services.
First introduced in 2000, the HDI Support Center Certification program is the only open industry standards program for the certification of support center quality. HDI Support Center Certification is designed to improve the effectiveness of the support services industry and support organizations by providing an industry standard that is recognized worldwide, and an accompanying certification program. Evaluation is based on a set of activities, each with four levels of maturity used to evaluate the support center. To become an HDI Certified Support Center, a support center must achieve minimum scores as defined by the HDI International Certification Standards Committee.
"Cerner Corporation clearly exemplifies excellence in the core areas on which the HDI Support Center Certification program focuses: leadership, policy and strategy, people management, resources, process and procedure, people satisfaction, customer satisfaction, and performance results," stated Craig Baxter, HDI's managing director.
"We are pleased to receive this industry recognition as an HDI Certified-help desk. It speaks to Cerner's culture and focus of providing world-class support to our clients," Senior Director Jody Buchman said. "We view our associate's commitment to excellence to be a key advantage in the Help Desk market, and this certification validates the performance as the best help desk in health care."
Cerner is contributing to the systemic change of health and care delivery. For more than 30 years Cerner has been executing its vision to make health care safer and more efficient. We started with the foundation of digitizing paper processes and now offer the most comprehensive array of information software, professional services, medical device integration, remote hosting and employer health and wellness services. Cerner systems are used by everyone from individual consumers, to single-doctor practices, hospitals, employers and entire countries. Taking what we've learned over more than three decades, Cerner is building on the knowledge that is in the system to support evidence-based clinical decisions, prevent medical errors and empower patients in their care.
Cerner® solutions are licensed by approximately 10,000 facilities around the world, including more than 2,700 hospitals; 4,150 physician practices; 45,000 physicians; 550 ambulatory facilities, such as laboratories, ambulatory centers, behavioral health centers, cardiac facilities, radiology clinics and surgery centers; 800 home health facilities; 45 employer sites and 1,750 retail pharmacies.
Certain trademarks, service marks and logos (collectively, the "Marks") set forth herein are owned by Cerner Corporation and/or its subsidiaries in the United States and certain other countries throughout the world. All other non-Cerner Marks are the property of their respective owners. Nasdaq: CERN. For more information about Cerner, please visit www.cerner.com, Twitter, Facebook and YouTube.
A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call 719.268.0174.
About UBM Tech
UBM Tech is a global media business that provides information, events, training, data services, and marketing solutions for the technology industry. Its media brands and information services inform and inspire decision makers across the entire technology market— engineers and design professionals, software and game developers, solutions providers and integrators, networking and communications executives, and business technology professionals. The company's information products include research, education, training, and data services that accelerate decision making for technology buyers. UBM Tech also offers a full range of marketing services based on its content and technology market expertise, including custom events, content marketing solutions, community development and demand generation programs. UBM Tech is a part of UBM, a global provider of media and information services with a market capitalization of more than $2.5 billion.
CONTACT: Cerner Media Contact: Megan Moriarty, (816) 888-2470, email@example.com Cerner Investors Contact: Allan Kells, (816) 201-2445, firstname.lastname@example.org UBM Tech Media Contact: Melanie Adamich, (800) 248-5667, madamich@ThinkHDI.comSource:Cerner Corporation