Bundesagentur fur Arbeit (BA - Federal Employment Agency) Implements End User Experience (EUE) Monitoring for SAP

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DETROIT, July 11, 2013 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company delivering a new generation of APM, today announced that the Bundesagentur für Arbeit (BA - Federal Employment Agency) in Nuremberg has extended the newly-introduced system for end user experience monitoring for the BA's organization-wide SAP system with the cooperation of amasol, Compuware APM and T-Systems.

The BA's active monitoring system was optimized using passive real user monitoring, but the Agency wanted to check the availability and performance of its SAP system – which is used to process pay-outs of unemployment and child benefits, as well as other procedures and many human resources processes, using both active and passive monitoring.

"Our goal is to use the new end user experience monitoring system to ensure objectively that all users have fast, reliable access to the central ERP system at all times," said Rainer Gundacker, Division Manager at the Bundesagentur für Arbeit.

The current production environment checks all SAP user attempts to access eight central SAP server components by means of real user performance measurements. The monitoring is performed for both data center locations via a real user network test, which is provided by matrix switches with the data flow from measurement points across the Internet and Intranet.

Compuware's real user monitoring solution has already been adapted during the trial operation, so transaction-based real user monitoring of the SAP environment is possible. The new end user experience monitoring system will be introduced in addition to the SAP Solution Manager, the SAP solution for administration and monitoring of SAP environments.

"The end user experience monitoring that we are planning will make it possible to isolate the fault domain quickly. If necessary, SAP Solution Manager delivers additional important information for the SAP operations team in order to guarantee secure SAP operations," explained Gundacker.

During the project implementation, T-Systems will be the general contractor, Compuware will deliver the software solutions for the new performance monitoring system and amasol will work on the necessary integration and is responsible for the creation of the corresponding concepts and necessary templates.

The parallel use of the two monitoring systems allows an overview of the performance of individual SAP transactions experienced by end users because they are crucial not only for the performance of the SAP core system but also for many non-SAP components, such as WAN connections.

In the final phase of the project, synthetic EUE monitoring is planned for 50 applications, each with approximately 10 reference transactions, as well as for a real user monitoring system for 20 premium processes (business-critical applications) for approximately 100,000 BA users at 190 locations.

Bundesagentur für Arbeit (BA - Federal Employment Agency)

The Bundesagentur für Arbeit (BA - Federal Employment Agency) is the largest service provider in the employment market. As a body under public law with self-administration, it independently performs tasks within the law that applies to it. The BA is divided into:

  • The headquarters in Nuremburg
  • 10 regional directorates
  • 156 employment agencies
  • At least 600 branch offices and
  • Seven special offices

T-Systems International GmbH

Drawing on a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. T-Systems provides integrated solutions for the networked future of business and society. The company's some 52,700 employees combine industry expertise and ICT innovations to add significant value to customers' core business all over the world. T-Systems generated revenue of around EUR 10 billion in the 2012 financial year.

amasol AG

amasol AG is an IT systems integrator headquartered in Munich and specializing in the ICT disciplines of business service management, end user experience management and IT infrastructure management. We know that central business processes and important organisational functions are now dependent on complex IT services. For that reason, we use selected products and specialised services to help customers optimise the availability and performance of these IT services and to establish this service as suitable for internal and external customers. amasol's customers include well-known service providers and corporate customers. Further information can be found at www.amasol.de.

Compuware APM is the leader in a new generation of application performance management. Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Compuware APM is built to manage the complexity of today's most challenging modern applications including mobile, cloud, big data and SOA. Compuware APM optimizes and monitors tens of thousands of applications for more than 4,000 customers, large and small, around the globe. Through the lens of end-user experience, our customers enjoy faster performance, proactive problem resolution, accelerated time-to-market and reduced application management costs through smarter analytics, advanced APM automation and a unique performance lifecycle foundation.

Compuware is recognized as a leader in the "Magic Quadrant for Application Performance Monitoring" report. To read more about Compuware's leadership in the APM market, click here.

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Compuware Corporation

Compuware Corporation, the technology performance company, makes technology make a difference by providing software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.

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