LabTech Software Enhances Out-of-the-Box Remote Control Offering, Strengthening Integration With TeamViewer

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TAMPA, Fla., July 31, 2013 (GLOBE NEWSWIRE) -- LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) platform developed by a managed service provider (MSP) for managed service providers, today announced that it has enhanced LabTech VNC, its out-of-the-box offering, and is now offering partners a premium solution via TeamViewer, an industry-leading remote control solution for remote support and online meetings. Through TeamViewer, partners now have access to blazingly fast, secure remote support sessions launched directly from LabTech's computer management workspace, enabling best-in-class customer service and support anywhere, anytime.

"We understand how important it is to partners to have remote control support that is fast, reliable and consistent, which is why we are constantly innovating and enhancing our out-of-the-box remote control offering," said Matt Nachtrab, LabTech Software CEO. "One way we are showcasing our commitment to the offering is by strengthening our integration with TeamViewer, and equipping partners with the flexibility to leverage the technology as a premium solution."

TeamViewer is an industry-leading remote control solution that enables partners to control any PC or Mac over the Internet virtually, within seconds. LabTech partners now have the option to leverage TeamViewer to launch a remote control session directly from the LabTech computer management workspace – a single click enables IT services providers to do their work more quickly and efficiently. The integration also enables automated deployment and uninstall, and streamlined TeamViewer license management.

"We offer LabTech VNC out-of-the-box, which many RMMs do not currently do," added Nachtrab. "We take this a step further, however, by not only offering this out-of-the-box capability, but also constantly introducing noticeable enhancements to the technology, based entirely on partner feedback."

LabTech partners that implement TeamViewer as a premium solution can leverage the following features:

  • 24/7 access to remote computers and servers- anytime, anywhere for spontaneous customer support even when the machine is unattended
  • Drag & drop capability to quickly and easily copy files or folders to the remote computer
  • Optimized connection speed and performance that takes network connection into account so the customer receives the best performance possible from LAN to mobile internet connections
  • Highest levels of security, based on certified quality management standards, external expert assessments and security-related inspections
  • Firewall-friendly deployment
  • Unattended System Administration
  • Secure Chat and Collaboration

"The implementation and integration of the new TeamViewer redirector was easy as 1, 2, 3," said Jeff Brock, Technical Services Manager at Networks of Florida. "The first time I connected to an agent I was quite impressed with the speed of the connection and reliability. I also like the additional features that are available with TeamViewer such as disabling remote input, show black screen, switching sides, video options, chat, file transfer, screenshot and session recording. All of these features will enhance our end-user experience when we engage with them to resolve issues."

For more on the LabTech-TeamViewer integration or to register for the TeamViewer integration webinar, please visit: http://www.labtechsoftware.com/teamviewer.php.

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About LabTech Software

LabTech Software is the developer of the only remote monitoring and management (RMM) platform developed for managed service providers (MSP) by MSPs. Designed and developed by system administrators with years of experience in the IT services industry, LabTech's focus is to drive the power of IT automation. This affordable agent-based platform closely emulates what technicians do in the field by performing IT support and management tasks and processes remotely, efficiently and non-intrusively. LabTech is the most powerful, feature-rich and widely-sought RMM platform in the IT service provider space today. For more information please visit www.LabTechSoftware.com or call 877-522-8323.

CONTACT: Jessica Boardman Greenough for LabTech Software jboardman@greenoughcom.com 617.275.6514

Source:LabTech