MEMPHIS, Tenn., Aug. 1, 2013 (GLOBE NEWSWIRE) -- As part of its commitment to customer service, First Tennessee Bank has developed an additional resource to help customers understand fees and features associated with checking accounts. The new Account Service Fee Guide consolidates checking account information into an easy-to-use format that incorporates industry guidelines recommended by The Pew Charitable Trusts, a public policy organization. First Tennessee Bank is a subsidiary of First Horizon National Corp. (NYSE:FHN).
The one-page guide summarizes information provided to customers when checking accounts are opened and serves as a quick reference for potential customers who want to compare the various types of checking products offered by First Tennessee and other banks.
"Transparency and education are key components of the service we've provided First Tennessee customers for nearly 150 years," said Dave Miller, head of consumer banking at First Tennessee. "This simple, one-page reference will be a useful tool for our customers and demonstrates First Tennessee's promise to be the best at serving our customers, one opportunity at a time."
First Tennessee and Pew worked together to make the checking fee information easier to understand. "Too often, the terms, fees and conditions of consumer checking accounts are hard to find, exposing customers to high, unexpected costs," said Susan Weinstock, director of Pew's safe checking research. "We applaud the banks that provide their checking accountholders with critical information in a clear format that will make important terms easier for current and future consumers to understand."
The service fee guides are available at First Tennessee branch locations and online at www.FirstTennessee.com.
About First Horizon
The 4,300 employees of First Horizon National Corp. (NYSE:FHN) provide financial services through more than 180 bank locations in and around Tennessee and 21 FTN Financial Group offices in the U.S. and abroad. First Tennessee Bank has the leading combined market deposit share in the counties where it does business and one of the highest customer retention rates of any bank in the country. FTN Financial is a capital markets industry leader in fixed income sales, trading and strategies for institutional clients in the U.S. and abroad. FHN has been recognized as one of the nation's best employers by AARP and Working Mother magazines. More information is available at www.fhnc.com.
CONTACT: First Horizon Contacts: Checking Product Manager, Michael McWhortor, (901)523-4603 Media Relations, Jack Bradley, (901)523-4813
Source:First Horizon National Corporation