LabTech Software Reinforces Commitment to PSA Integration With Next-Generation Plug-in for Autotask

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TAMPA, Fla., Aug. 12, 2013 (GLOBE NEWSWIRE) -- LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) platform developed by a managed service provider (MSP) for managed service providers, today reinforced its ongoing dedication and commitment to revolutionizing PSA integration with the release of its next-generation plug-in for Autotask. This is the company's latest PSA integration and it showcases how LabTech is consistently developing new ways for partners to unlock the full potential of their PSA platform for increased productivity, optimized customer service levels and maximized profitability.

"We're committed to constantly reinventing and improving the formula for successful Professional Services Automation integration, and this collaboration with Autotask is not only a significant achievement, but it's also the latest proof of our commitment," said Matt Nachtrab, LabTech Software CEO. "We truly believe that our development strategy around PSA integration is visionary and we'll continue to put that vision into action with strategic innovations and partnerships."

Autotask Plug-in 6.0 is a more usable, reliable and scalable way to connect the business workflow power of an Autotask PSA with the visibility of the LabTech RMM platform for a truly end-to-end integrated solution. Developed in close collaboration between Autotask and LabTech, the plug-in is now available to partners, offering two-way synchronization of information between LabTech and Autotask, including companies, clients, contacts, ticket status and device billing information. The plug-in efficiently completes tasks associated with this information and eliminates the overhead and delays associated with email processing of tickets between the two systems.

"The plug-in demonstrates real value to MSPs' clients by showing them everything that's going on and how much that would cost if they were not on a managed plan," added Nachtrab. "Competitive solutions do not allow time and billing information to be passed from the RMM to Autotask, and this is a differentiator that makes this integration so valuable to our partners."

Key features & functionality of the plug-in include:

  • Step-by-step, wizard driven setup and configuration process is automated for quick start-up with little user intervention.
  • Status dashboards that allow users to verify the integrity of the connector at a glance.
  • Smart ticket routing and event logic that is made possible by the newly redesigned ticket mapping interface.
  • New ticket categories that allow for easier mapping of tickets to service boards, expanding upon the original plug-in's mapping concept to include other types of alerts that generate tickets, such as from scripted processes and internal monitors.

"Since implementing LabTech's Autotask Plug-in, we have been able to take our business to the next level of service," said Scott Lewis, Director of Technical Support at Northern Summit. "Our business has become more efficient through automating processes that were previously completed only through a manual task. New features such as ticket status mapping, ticket priority mapping and ticket type to queue mapping have allowed us to implement automated procedures in Autotask that provide more information to our technicians which then allows us to better service our customers."

The LabTech/Autotask integration shows how successful Professional Services Automation integration is done. The two companies went to great lengths to collaboratively study why RMM and PSA integration is so important to its partners. This formula for PSA integration is successful because it incorporates direct partner feedback into the product lifecycle, ensuring that the plug-in not only fits how partners work today, but also has capabilities they will need for tomorrow as their businesses evolve.

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About LabTech Software

LabTech Software is the developer of the only remote monitoring and management (RMM) platform developed for managed service providers (MSP) by MSPs. Designed and developed by system administrators with years of experience in the IT services industry, LabTech's focus is to drive the power of IT automation. This affordable agent-based platform closely emulates what technicians do in the field by performing IT support and management tasks and processes remotely, efficiently and non-intrusively. LabTech is the most powerful, feature-rich and widely-sought RMM platform in the IT service provider space today. For more information please visit or call 877-522-8323.

CONTACT: Jessica Boardman Greenough for LabTech Software 617.275.6514