REDWOOD CITY, Calif., Aug. 13, 2013 (GLOBE NEWSWIRE) -- BroadVision, Inc. (Nasdaq:BVSN), a leading provider of e-business and engagement management solutions, today announced an integrated user experience between its Clearvale® enterprise social networking solution and SugarCRM, the company that makes every user a customer expert.
Unified with the SugarCRM cloud platform, Clearvale empowers organizations to make more informed business decisions through an exchange of data which allows users to search and interact seamlessly with a SugarCRM instance. Clearvale provides a platform of engagement by connecting groups across departments such as sales, marketing, engineering, and support to collaborate on projects utilizing the rich data, charts, and reports in SugarCRM. The solution is a cost effective way for organizations to present and share information stored in SugarCRM with users who may not have a full license of SugarCRM or are currently using a SugarCRM limited use license.
"We are pleased to add Clearvale to SugarCRM's growing portfolio of cloud solutions. Now it's easy for all types of SugarCRM users to have a 360-degree view of their customer combined with the embedded power of the latest social functionality for connecting with the whole organization," said Chuck Coulson, Vice President of Business Development at SugarCRM. "The availability of the Clearvale collaboration platform with our SugarCRM platform helps organizations uncover untapped sources of expertise for improved customer service and reduce the time needed to solve business problems."
By leveraging this solution, SugarCRM users can engage and share information anytime, anywhere with partners, customers, and prospects in a secure, social environment for improved workflow and collaboration. For example, SugarCRM users leveraging the solution might use it to:
- Develop a sales deal room where the team can discuss accounts and develop sales strategy
- Build a support community where the support team can discuss issues and share information among its members and with its user base
- Form a product management community where product teams can extract captured information in SugarCRM and use it to innovate, plan, and prioritize features for product releases or updates
Clearvale is a cloud-based solution addressing the critical needs and complexities of real business collaboration by enabling users to meet, build relationships, share ideas, create content, and learn from one another for improved business agility and productivity. The solution is available for download on SugarExchange, SugarCRM's marketplace where users, system administrators and business owners go to discover and download or purchase extensions, themes and language packs.
"Enterprise social networks provide a great way of connecting users from different departments inside an organization by enabling them to share information and best practices between themselves more efficiently and effectively," said Peter Chu, Vice President of Strategy, Products, and Marketing at BroadVision. "Our Clearvale collaboration with SugarCRM supports our vision of helping organizations continue to work in their preferred systems of record but with a social layer added on top for people to work together."
Related Links and Additional Information:
- Learn more about Clearvale
- Read the BroadVision blog
- Watch a video about Clearvale
- Follow Clearvale on Twitter @Clearvale
- Learn more about the Clearvale PaasPort Partner Program or to become a partner and/or reseller
SugarCRM delivers an integrated solution that empowers every user who interacts with customers to better understand and engage their customer, so every connection drives value. SugarCRM's market-leading open Customer Relationship Management (CRM) platform delivers the agility, flexibility, and security required to equip each customer facing professional with the information and tools they need to know their customers better, do their job better, and deliver a consistent, superior customer experience across the organization, every time. SugarCRM applications have been downloaded more than 12 million times and currently help over 1.2M end users across disciplines effectively engage their customers. Over 6,500 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.
For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email firstname.lastname@example.org, or visit www.sugarcrm.com. You can also connect with SugarCRM on Facebook, Twitter and YouTube.
Driving innovation since 1993, BroadVision (Nasdaq:BVSN) is a provider of e-business and engagement management solutions for organizations seeking to transform their communication and collaboration efforts within and outside the enterprise by embedding valuable social behaviors into business relationships and processes. BroadVision® solutions – including the Clearvale enterprise social networking solution – deliver a virtual, mobile, and social platform of engagement for sharing expertise, enhancing business agility, and tracking accountability to deliver clarity in decision-making and improvement in both productivity and business results. Visit www.BroadVision.com for more details.
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