JetBlue CEO Tells CNBC: 'We Did a Horrible Job'

A day after the worst public relations setback in JetBlue Airways' brief seven-year history, the chief executive of the upstart airline told CNBC the situation "spiraled out of control" as passengers were left waiting on planes for more than 10 hours due to bad weather.

"Basically we didn't do a good job; we did a horrible job, actually, of getting our customers off those airplanes," said CEO David Neeleman, appearing on CNBC's "Closing Bell" Thursday. "We're going to work really hard to make sure it never happens again."