JetBlue Airways took a high-profile black eye on St. Valentine's Day, when icy conditions led to its passengers being trapped on the tarmac for up to 11 hours. With the sudden return of wintry weather, the discounter played it safe -- by canceling 400 of 550 scheduled flights on Friday. Did the move signify panic -- and should investors be concerned? A master of damage control and an aviation analyst weighed in, on "Power Lunch."
Besides JetBlue, US Airways, Delta Air Lines and American Airlines acted pre-emptively by nixing flights on Friday; CNBC's Sue Herera asked Eric Dezenhall to rate the performance of airlines overall this weekend. The founder of damage-control consultancy Dezenhall Resources graded the industry a "B": he said that the "great sin" in a crisis is giving people no control -- and said the airlines as a whole acted fast and informed fliers fairly well.