Online brokerage TD Ameritrade Holding said Friday one of its databases was hacked and contact information for its more than 6.3 million customers was stolen.
A spokeswoman for the Omaha-based company said more sensitive information in the same database, including Social Security numbers and account numbers, does not appear to have been taken.
The company would not share many details of its investigation, including when the hack took place, because it is still looking into the theft and cooperating with investigators from the FBI, Securities and Exchange Commission, Financial Industry Regulatory Authority and local authorities.
Ameritrade's customers have received unwanted e-mail ads because of the data theft. Spokeswoman Katrina Becker said there is no evidence that any customer suffered financial losses or was a victim of identity theft.
Becker would not say why the company was confident Social Security numbers had not been taken.
Other Ameritrade databases where information such as passwords, user IDs and personal identification numbers are kept were not violated, the company said.
Ameritrade plans to notify its customers about the data theft Friday, and the brokerage posted information about it on its Web site.
"While the financial assets our clients hold with us were never touched, and there is no evidence that our clients' Social Security Numbers were taken, we understand that this issue has increased unwanted SPAM, which is annoying and inconvenient for them," Chief Executive Joe Moglia said in a statement. "We sincerely apologize for that and any added concern this may have caused."
Ameritrade is telling customers they don't need to do anything with their accounts except "remain alert in guarding their personal information." The company's asset-protection guarantee would cover any losses in Ameritrade accounts because of identity theft or fraud.
Ameritrade said it is confident that it identified how the information was stolen and has changed its computer code enough to prevent the theft from recurring. It said any new client who opened an account after July 18 was not affected.
Ameritrade discovered the breach in its system during a routine review of complaints about e-mail ads and repaired it only recently, spokeswoman Kim Hillyer said. But the company's investigation was able to determine that the database had not been hacked after July 18.
"As soon as we found the issue and were able to stop it, we made plans to notify clients," Hillyer said.
Ameritrade hired ID Analytics, which has expertise in identity theft, to help with the investigation, and it plans to continue using the San Diego company to monitor its servers for potential identity theft.
Ameritrade's 6.34 million accounts as of July make it one of the nation's biggest discount brokers after leader Charles Schwab, which has 6.9 million brokerage accounts.