The extra bag charges are now starting to appear at airports as summer peak season bears down. That is incremental revenue, certainly. But what about the added commotion? After all, curbside skycaps and terminal ticket clerks have to collect that money and make change. Lines inevitably grow.
And more passengers certainly will try to cram even more into carry-on bags — adding one more brick to the load for flight attendants who already struggle mightily to fit everything into overhead bins. So the cumbersome task of getting everyone seated for takeoff now becomes more challenging.
“Airlines need to realize that they have to get the customer on their side, and you don’t do that by making them line up longer at the counter checking bags,” said Mr. Boyd.
Every business traveler I know understands that the airlines are not intended to operate profitably at oil prices anywhere near $130 a barrel, incidentally. Fares undoubtedly will rise.
But “nickel and diming” customers is counterproductive, argued Mr. Boyd. Like many other industry analysts, he thinks airlines need to come to terms better with the huge costs of a delay-riddled system, and to plan more intelligently to dig themselves out of it.
Last week, the majority staff of the Joint Economic Committee in Congress issued a report that underscored the second biggest problem in air travel, after oil prices. That is the extra costs on airlines imposed by an air transportation system that has not been able to cope with demand for years.
Last year, “air traffic delays raised airlines’ operating costs by $19 billion,” counting fuel, crew, maintenance and other costs incurred by planes circling and waiting to land or sitting at gates or on tarmacs beyond departure times, the report said.
Officially, about a quarter of all flights arrived late last year. But airlines routinely build extra time into the schedule for many flights, which “significantly underestimates the problem,” the report said.
There are no easy answers. Mr. Boyd says airlines need to fix inefficient internal flight operations systems, while passengers need to insist politically that the national air traffic control system gets fixed.
Imposing annoying extra fees for marginal revenue “just makes it harder for the rest of us to do business,” he said, adding: “I understand it’s crisis time for the airlines, but when you panic in a crisis, you’re doomed.”