Had a couple of major companies mad at us this week. Not that unusual really ... there are plenty of folks who don't like what comes out in the news. But these cases point up some interesting aspects of the Internet news medium.
In one case, one of our TV reporters conducted an interview. After the camera was off, the reporter asked another on-the-record question and then a follow-up. He got responses. He wrote up the comments for our Web site. The company subsequently demanded those comments be pulled (we didn't, btw). My supposition is that they were concentrating on this reporter's TV work, but forgot that our TV reporters also have a Web platform.
The other case involved a guest on CNBC saying he didn't think a certain company was doing too well. One of our Web writers used the quote (and the video of the guest's appearance) in a story summing up various market sector ills. The company demanded the quote be removed from the story, as it was repeating scurrilous comments. (We didn't, again).
Of course, we wouldn't have gotten these complaints if we weren't a Web site connected with a TV network. What TV reporters report on camera is fleeting — especially when what they're reporting wasn't actually captured by a camera. The same is true for on-camera comments from guests. But when put on a Web site, where people can read or view them again and again, there's a little more impact.