TEL AVIV, Israel, May 10, 2010 /PRNewswire via COMTEX/ -- Ness Technologies, Inc. (NASDAQ: NSTC and TASE: NSTC), a global provider of IT services and solutions, today announced that it has been awarded a contract from Bank Discount to deploy an Interactive Voice Response (IVR) and speech recognition system at Israel's Bank Discount. The project will last 18 months.
The communications division of Ness Technologies' Technologies and Systems Group (Ness TSG) will provide the bank with an advanced, interactive voice response solution based on the Genesys Voice Platform (GVP), a software-based voice portal developed by Genesys Telecommunications Laboratories, an Alcatel-Lucent company. GVP enables businesses to provide cost-effective customer interactions.
In addition, the solution will include the deployment of advanced speech recognition applications which will enable, at the first stage, to receive information about stock rates and branches opening hours. The speech recognition will be performed using a speech recognition engine developed by Nuance.
Ness Technologies has years of experience in establishing contact centers and integrated solutions based on Computer Telephony Integration (CTI), IVR and speech recognition. Ness has exclusive experience in deploying Genesys' GVP platform in Israel. The new project is the fourth such system implemented in Israel in the recent years. In addition, Ness Technologies developed related solutions that provide clients with added value in management, operation and conducting necessary daily changes, including Hebrew support.
"The advanced system that was proposed by Ness enables the right integration of the various technologies that exist in the bank and complements the bank's Genesys CTI system," said Shay Vardi, Bank Discount's CIO. "The system will allow us to deploy new services rapidly in a short time, and improve our service level." "The selection of Ness Technologies by Bank Discount is an expression of confidence in the solution and experience offered by Ness, as well as satisfaction from the professional, efficient and reliable service provided by us to Bank Discount during the years," said Michael Zinderman, President of Ness TSG.
About Ness Technologies Ness Technologies (NASDAQ: NSTC and TASE:NSTC) is a global provider of IT and business services and solutions with specialized expertise in software product engineering; and system integration, application development, consulting and software distribution. Ness delivers its portfolio of solutions and services using a global delivery model combining offshore, near-shore and local teams.
With about 7,800 employees, Ness has operations in North America, Europe, Israel and India, has customers in over 20 countries, and partners with numerous software and hardware vendors worldwide. For more information about Ness, visit http://www.ness.com.
Forward Looking Statement This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements often are preceded by words such as "believes," "expects," "may," "anticipates," "plans," "intends," "assumes," "will" or similar expressions. Forward-looking statements reflect management's current expectations, as of the date of this press release, and involve certain risks and uncertainties. Ness' actual results could differ materially from those anticipated in these forward looking statements as a result of various factors. Some of the factors that could cause future results to materially differ from the recent results or those projected in forward-looking statements include the "Risk Factors" described in Ness' Annual Report of Form 10-K filed with the Securities and Exchange Commission on March 15, 2010. Ness is under no obligation, and expressly disclaims any obligation, to update or alter its forward-looking statements, whether as a result of such changes, new information, subsequent events or otherwise.
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