9:10 a.m. We're off! The bus barrels down the narrow road at breakneck speed. The bikes swing recklessly from above, luggage flies off the rack, passengers cling to their seats.
It's the most exciting bus ride I've ever been on!
"Don't they have any speed limits in the U.S.?" gasps a Canadian woman who's bouncing up and down next to us.
"This whole trip is stupid," says her friend. "I just want to go home."
At 9:17 am, we arrive at the dock. 13 minutes later, we're on the ferry. The bus driver, it turns out, was right about the math. But wrong about trust.
"I'll never get on a bus with that driver again," says the Canadian woman.
"I just want to go home," says her friend.
Tip: To get from Point A to Point B, you sometimes need to make unpopular, unilateral decisions. That requires toughness.
But to build trust, it's not enough to announce what you're doing. Explain why. That requires respect.
Consultant, author, speaker, and founder of express potential® (www.expresspotential.com), Paul Hellman has worked with CEOs, executives, and managers at leading companies for over 25 years to improve performance and productivity at work. His latest book is “Naked at Work: How to Stay Sane When Your Job Drives You Crazy,” and his columns have appeared in the Wall Street Journal, New York Times, Washington Post and other leading papers.
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