SAN FRANCISCO, Nov 12, 2010 (BUSINESS WIRE) -- UTOPY, the leading provider of Voice of the Customer and Performance Optimization solutions powered by Speech Analytics, today unveiled the next generation of its award-winning Speech Analytics platform, UTOPY SpeechMiner 7.0. Combining the most precise and comprehensive speech categorization available with automatic discovery and rapid ad-hoc search, SpeechMiner 7.0 is the evolution of Speech Analytics.
Simultaneously, UTOPY introduced two Speech Analytics-driven applications built on the UTOPY SpeechMiner 7.0 platform: UTOPY Intelligent QM and the next generation of UTOPY Intelligent Coaching. These new applications enable a completely new approach to contact center performance management propelled by a comprehensive analysis of agent performance, in sharp contrast to traditional approaches which are based upon the subjective analysis of a small fraction of agent-customer interactions.
"The pioneering spirit of UTOPY is once again apparent with the release of SpeechMiner 7.0, Intelligent QM and the next generation of Intelligent Coaching," said Paul Stockford, the Chief Analyst at Saddletree Research and the Director of Research at the National Association of Call Centers. "UTOPY SpeechMiner 7.0 has the potential to redefine how the industry views contact center performance optimization." "This new release of the UTOPY SpeechMiner platform, particularly when combined with the new releases of our Coaching and QM applications, delivers much more business value much faster than any Speech Analytics solution previously could," said Mike Miller, UTOPY's VP of Customer Strategy. "By uniting the most accurate and complete speech categorization method with automatic discovery and rapid ad-hoc search, SpeechMiner 7.0 meets every business requirement with the best technology available." Paul Stockford and Mike Miller will be delivering a webinar on November 15th to further explain why UTOPY SpeechMiner 7.0 is the evolution of Speech Analytics.
For more details about the webinar and to register to attend, please visit the website.
About UTOPY UTOPY provides award-winning Voice of the Customer and Contact Center Performance Optimization solutions powered by Speech Analytics. UTOPY offers the only contact center business applications completely driven by Speech Analytics, and guarantees the fastest ROI in the industry. For more information, visit www.utopy.com or www.speechanalytics.com or call 866.44.UTOPY (866.448.8679).
UTOPY and SpeechMiner are registered trademarks of UTOPY, Inc. All other trademarks mentioned here are the properties of their respective owners.
SOURCE: UTOPY CONTACT: UTOPY Sean Murphy, 415-621-5700 email@example.com Copyright Business Wire 2010 -0- KEYWORD: United States
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