MEMPHIS, Tenn., Nov 12, 2010 (BUSINESS WIRE) -- uMonitor, the innovative financial solution services provider for operational excellence with customer acquisition and retention, recently completed uShare, its second annual user conference, which had a 72 percent increase in attendance from its inaugural event. The two-day virtual conference featured interactive presentations from industry leaders as well as collaborative time for customers to provide input and learn from one another.
Keynote speakers included Louis Hernandez Jr., chairman and CEO of Open Solutions and author of "Too Small to Fail," and Butch Leonardson, senior vice president and CIO of BECU. They set the tone for sharing, learning and growing the business in today's challenging environment. Leaders from uMonitor's clients Star One Credit Union, BECU, and Sandia Laboratory Federal Credit Union shared their insight into best ways to leverage uMonitor solutions. Experts from uMonitor alliance partners, T8 Webware, Next IT, William Mills Agency, Experian and TransUnion provided learning opportunities to grow business. Topics included streamlined online account opening, person-to-person (P2P) payments, account-to-account (A2A) money transfers, multichannel integration, social media and marketing, and the resulting user interaction transformation that will enable new points of contact and a delightful user experience.
uMonitor provided an update on 2010 successes and a technology road map for 2011. To enable the financial institutions to get ahead in new person-to-person payment world, uMonitor offered existing uTransfer users free implementation and no transaction fees for its person-to-person payments service for the remainder of 2010. The offer gives clients the ability to pass these savings onto their customers and members to improve their exposure to such service from financial institution and bring them back from third party services.
"uShare provided a unique opportunity to speak with industry professionals that are like-minded in their service goals," said Howie Wu, vice president of virtual banking for BECU. "Our collaboration and sharing of best practices will help to accelerate the industry's progress in multi-channel integration and a pleasant, uniform banking experience." uMonitor's wide range of solutions allow financial institutions to offer customers the most advanced financial services, while streamlining internal operations to increase productivity and profitability. uShare provided a forum for users to discuss individual best practices and give valuable feedback to guide the progression of uMonitor solutions.
Dinesh Sheth, CEO of uMonitor, commented, "We established uShare last year as way to open the floor for our customers to share strategies for optimizing their uMonitor solutions. This years' theme, 'uShare, uLearn and uGrow,' proved timely for all of us. The insight we gained enables us to uphold our commitment to reworking traditional banking and bringing self-service to an even higher level.
There are many changes ahead for the banking industry and we look forward to hosting uShare annually as a way for our customers and the industry as a whole to share, learn and grow on our path towards Banking 2.0." About uMonitor (www.umonitor.com) uMonitor offers a wide range of online solutions specifically designed to help financial institutions provide the most up-to-date services. These highly configurable and customizable solutions enable financial institutions to increase profitability, generate revenue, improve regulatory compliance, improve employee productivity while reducing costs and delighting customers. uMonitor solutions include New Account Setup and Online Funding with Switch Kit, New Loan Application Processing, Funds Transfer Service, Bill Presentment and Payment Solutions, Premium Account Management Service, Advisor-Client Relationship Management, and other services. The company's growth and success were recognized by its inclusion on the Inc. 5000 list in 2008 and 2009.
For more information on uMonitor or its solutions, contact Gillian Smoot at firstname.lastname@example.org, call 901-757-1212 ext. 7115, or visit the company at www.umonitor.com.
SOURCE: uMonitor CONTACT: For uMonitor Heather Sugg, 813-374-6362 Copyright Business Wire 2010 -0- KEYWORD: United States
Tennessee INDUSTRY KEYWORD: Technology
Finance SUBJECT CODE: Conference