LITTLETON, Mass., Nov 12, 2010 (BUSINESS WIRE) -- Inforonics LLC has been recognized for the second year in a row as a leading provider of outsourced IT services. Inforonics was ranked as one of "Top 50 Outsourcing Vendors in the Americas" for 2010 by the Black Book of Outsourcing.
Both this year's ranking, and last year's recognition as a Top 20 Outsourced Tech Support Service Provider, are as a result of surveying actual service users about actual client experiences.
Eamonn Kennedy, research director at Datamonitor, owner of the Black Book of Outsourcing said: "Whilst feedback on the big names, such as IBM and HP, has been generally positive, the companies that have excelled and delighted in the services they provide have been smaller players." "Smaller outsourcing providers have been pushing their specialist knowledge and deep client understanding as their unique selling point for some time now, claiming that specialists provide a better service. While all outsourcers talk up their ability to specialise, this survey suggests that smaller players are best positioned to deliver on that promise," added Eamonn.
Bruce Mills, Inforonics' President is especially pleased with the source of the data and recognition -- his customers themselves. Mills says, "Feedback like this is strong validation that our customers recognize how important our relationships are and how much value they receive from our ability to deliver quality, custom services. Hardly any IT service today can be delivered 'out of the box'. Everything needs at least some customization to meet each customer's unique needs. This means having a good cultural fit, a customer that trusts you and the best process available to make sure that requirements are gathered accurately and comprehensively and that the services delivered match those requirements." About the BBO Survey: The 2010 Black Book of Outsourcing study focused on customer satisfaction in the global IT and business process outsourcing industry. Valid responses provided customer feedback on 11,312 service experiences. The Top 50 Service Providers in the Americas ranking is based on the responses from 3,010 validated survey participants who stated Americas as where their place of work is located. In total, Americas-based respondents provided feedback on services received from 1,087 service providers. The Top 50 Service Providers in Americas are those that scored the highest overall satisfaction ratings with a specified minimum number of responses each.
Owned by the Datamonitor Group, The Black Book of Outsourcing is the leading independent benchmark for customer satisfaction with outsourcing.
About Inforonics For nearly 50 years, Littleton Mass-based Inforonics has been helping its clients succeed by sharing thought leadership and delivering high-quality, US-based IT support services. Inforonics specializes in ITIL-based IT service management including IT monitoring and management, white-label customer and technical support, system and application performance optimization and an extensive array of educational and training services that drive value to business.
SOURCE: Inforonics CONTACT: Inforonics LLC Jeff Roberts, 978-698-6526 VP of Client Services firstname.lastname@example.org Copyright Business Wire 2010 -0- KEYWORD: United States
Massachusetts INDUSTRY KEYWORD: Technology
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