Yesterday, I wrote about how it at least appeared like the NFL had done a good job in recovering from the ticket disaster at Super Bowl XLV.
But, after talking with two of the people who were among the 400 people who never got the seats they paid for, I'm not confident that's accurate.
While the people will get three times face value for their seats and a ticket to next year’s Super Bowl, I’m not sure the experience of the fans was as positive as the league is suggesting it was.
The following is an account from Dan Powell, a project manager for an electrical contracting company who is a Steelers fan:
We waited in the security line for an hour and half to get into the stadium. When we got to the ticket taker, at around 4 p.m., they told us it was no good. We had to go to place that they called the ticket resolution office, which was a tent over by the baseball stadium. There were hundreds of people, waiting for answers. People were yelling and screaming.
They made an announcement that our tickets had been reactivated. So we waited another 45 minutes to an hour to get in again. We got up to our seats in 430A and the usher told us, “Sorry your seats are closed. Go to the Pro Shop.”