Hate your bank? The airline you fly? Cellphone company?
You can do something about it beyond yelling at them over the phone.
Customer relations "experts" suggest we often yell at customer service representatives because 1) we just want to vent and don't really expect it'll help, or 2) we are actually in the wrong and hope that yelling will make it right.
There may be a more effective way to make your opinion known.
For the sixth year in a row, The Consumeristis holding its version of "March Madness," bracketing nominated companies and allowing people to vote for "The Worst Company in America." Last year, the title went to Comcast—our parent company.
Among the 32 nominees this year is newcomer British Petroleum. You may recall the company and its CEO made quite a splash last year.
In the first round BP is going up against Toyota, which has had a few problems of its own.
Not much of a contest so far.
At last check, BP was beating Toyota by a 9 to 1 margin. Also new this year, Johnson & Johnson, "whose McNeill division must have set some kind of record for the sheer number and variety of brands recalled from store shelves in a single year". J&J is up against CVS in the first round, and is winning handily.
Telecom and banking companies once again take up most of the slots in the multi-round contest. However, there are fewer airlines this year. Consumerist speculates that's because there are fewer airlines this year. Also, "voters didn't blame the airlines for the TSA's procedures."